create and manage community channels

before you dive in

This article is one step from our Master Help Guide: All About Communities. We recommend starting with the Master Help Guide before diving into the technical setup below.

Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.

This guide is perfect if you want to:

Add new channels to your community for discussion topics
Control channel privacy (public, private, or read-only) for member access
Edit or delete existing channels, for instance temporary offers or group chats

how to create and manage community channels

Channels let you organise discussions by topic, so members can easily find and join conversations that matter most. Follow these steps to create your first channel.

click here for the written steps

From the main ivorey menu, go to Portals > Communities > Groups
Click [Login] on your community group
Inside the community, select [+ Add Channels] from the bottom left
Enter your channel name, description, and toggle the settings:
1. Public: All members of the community can access
2. Private: Only selected members can see the channel and its contents
3. Read-Only: Members can see the channel but can’t post
Click [Create Channel] to finish
To manage or edit channels Inside your community, click on the channel you want to manage > and select the ⚙ Settings icon to:
1. Edit details like the channel name or description
2. Update privacy to toggle between public, private, or read-only
3. Delete the channel if it’s no longer needed

Deleted channels cannot be recovered. Always double-check before removing one, so your discussion isn't permanently lost!

frequently asked questions

can i make a channel private after it’s been created?

Yes, you can adjust a channel’s privacy any time, inside the channel’s settings.

can i set up multiple channels for the same group?

Absolutely, you can add as many channels as you need to organise discussions.

next steps

If you’ve completed the steps above, head back to the Master Help Guide on Communities to continue with the next phase of setup.

Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.

need help?

Hit the support chat widget inside ivorey – we can:

Walk you through any of the steps
Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 🤍

before you dive in

This article is one step from our Master Help Guide: All About Communities. We recommend starting with the Master Help Guide before diving into the technical setup below.

Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.

This guide is perfect if you want to:

Add new channels to your community for discussion topics

Control channel privacy (public, private, or read-only) for member access

Edit or delete existing channels, for instance temporary offers or group chats

how to create and manage community channels

Channels let you organise discussions by topic, so members can easily find and join conversations that matter most. Follow these steps to create your first channel.

click here for the written steps

From the main ivorey menu, go to Portals > Communities > Groups
Click [Login] on your community group
Inside the community, select [+ Add Channels] from the bottom left
Enter your channel name, description, and toggle the settings:
1. Public: All members of the community can access
2. Private: Only selected members can see the channel and its contents
3. Read-Only: Members can see the channel but can’t post
Click [Create Channel] to finish
To manage or edit channels Inside your community, click on the channel you want to manage > and select the ⚙ Settings icon to:
1. Edit details like the channel name or description
2. Update privacy to toggle between public, private, or read-only
3. Delete the channel if it’s no longer needed

Deleted channels cannot be recovered. Always double-check before removing one, so your discussion isn't permanently lost!

next steps

need help?

Hit the support chat widget inside ivorey – we can:

Walk you through any of the steps

Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 🤍