Before You Get Started
The ShipStation integration connects your Ivorey™ store to ShipStation’s shipping and fulfillment platform. Once enabled, orders are automatically synced, live carrier rates appear at checkout, and shipping labels can be generated directly from your Ivorey™ dashboard.
ShipStation Features
ShipStation Features
Automated Order Sync: Orders placed in your Ivorey™ store are automatically synced to ShipStation for fulfillment.
Live Carrier Rates at Checkout: Display real-time shipping rates from your connected carriers during checkout.
Access Discounted Shipping Rates: Take advantage of reduced carrier rates available through your ShipStation account.
Centralised Fulfillment Management: Generate shipping labels, manage shipments, and track orders.
Branded Shipping Notifications: Customers receive tracking updates through your store’s branded email communications.
This guide is perfect if you want to:
Connect ShipStation to your Ivorey™ account
Automate shipping and fulfillment by syncing orders
Display live shipping rates at checkout
Create and manage shipping labels
How to Integrate Ivorey™ with ShipStation
Follow the steps below to integrate Ivorey™ with ShipStation:
Step 1: Install the ShipStation Integration
Begin by installing the ShipStation Integration to enable seamless syncing between your Ivorey™ store and ShipStation.
1. Go to your [Account Settings] > [Integrations]
2. Search for [ShipStation]
3. Click [View App] > [Install]
4. Select [Allow & Install]
Step 2: Connect Your ShipStation Account
Connecting your ShipStation account may just take a few minutes. Ensure you add the correct API keys to avoid any integration issues.
1. Login to your ShipStation Account then go to [Settings] > [Account] > [API settings] > [Generate API]
2. Inside Ivorey, go to [Settings] > [Integrations] > [ShipStation] > Enter your LIVE API key and API Secret Key
3. Click [Connect]
Important: Only Live API Tokens are supported, which means that test tokens will not work.
Step 3: Complete the Setup Checklist in ShipStation
Before finishing the integration, please ensure the following are set up inside ShipStation.
1. Ensure at least one Ship From Location is created: Log in to your ShipStation account then go to [Settings] > [Shipping] > [Ship From Locations]
2. Enable the Package Option for all active carriers: Log in to your ShipStation account, go to [Settings] > [Shipping] > [Packages]
3. Confirm that your ShipStation Account Currency matches your Ivorey™ store currency
4. Once complete, check the boxes in the integration settings and click [Connect]
Step 4: Add Shipping Options in Ivorey
Adding shipping options defines what customers see at checkout. You can configure live carrier services and fallback rates to ensure shipping prices always display.
1. Click [+ Add Shipping] Option
2. Enter a Shipping Option Name. This is what customers see at checkout.
3. Select one or more carrier services (e.g., USPS Priority, UPS Ground, FedEx 2Day)
4. Set a Fallback Rate. This is used if live rates are unavailable.
5. Click [Create]
Step 5: Test the Checkout Flow
Testing ensures customers see the correct shipping options and fallback rates before going live.
1. Add a product to your store cart
2. Proceed to checkout
3. Review the Shipping step
4. Confirm that live ShipStation rates appear
5. If live rates don’t load, the fallback rate will apply automatically
Step 6: Fulfillment & Tracking
Once integrated, ShipStation becomes the central hub for managing order fulfillment, labels, and tracking.
Once connected:
1. Orders auto-sync into ShipStation
2. You can generate and print shipping labels
3. Mark orders as shipped from ShipStation
4. Tracking numbers sync back to Ivorey™ and are sent to customers automatically
Frequently Asked Questions
Why are live rates not showing at checkout?
Why are live rates not showing at checkout?
Make sure the customer has entered a valid shipping address and that carriers are active in your ShipStation account.
What happens if live rates aren’t available at checkout?
What happens if live rates aren’t available at checkout?
The fallback flat rate you set during setup will automatically be applied.
Why is currency mismatched between my store and ShipStation?
Why is currency mismatched between my store and ShipStation?
Rates only calculate correctly if your Ivorey™ store currency matches your ShipStation account currency. Update settings in both ShipStation and Ivorey™ if needed.
How many carriers can I access with ShipStation Integration?
How many carriers can I access with ShipStation Integration?
You can compare live shipping rates from over 50 carriers.
What details must be configured in my ShipStation account?
What details must be configured in my ShipStation account?
Ensure your carrier accounts, sender/receiver details, and shipping rules are all set up correctly in ShipStation.
How do tracking numbers get shared with customers?
How do tracking numbers get shared with customers?
When you mark an order as shipped in ShipStation, tracking details sync back to Ivorey™ and are sent via branded notifications.
Can I create multiple shipping tiers?
Can I create multiple shipping tiers?
Yes. You can set up multiple options (e.g., Standard, Express, Priority) by selecting different carrier services.
Need Help?
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account.