What is DND?
DND stands for 'do not disturb'. The DND feature is something you can turn on or off for a contact yourself, or it will be enabled automatically if they select to ‘unsubscribe’ from your emails. When DND is turned on, you will not be able to send the contact any emails or SMS.
How to Turn DND On or Off for a Contact
Click here for written version
Click here for written version
Follow these steps to turn do not disturb off or on for a contact:
From the Ivorey™ main menu, go to [Contacts].
Click into the contact’s profile by clicking on their name.
Scroll down to the bottom of their contact details to the [DND] section.
Here you can see if DND is turned on by checking to see if any of the boxes are ticked. You can also turn DND on or off for any of the channels by ticking the relevant boxes.
Note: Please only turn off DND for a contact if you have their permission to do so, or they have previously unsubscribed but have now purchased a course or offering from you and need to receive the relevant email communications.
Frequently Asked Questions
What happens when someone unsubscribes from my email list?
What happens when someone unsubscribes from my email list?
If someone selects to unsubscribe from one of your emails, DND will be automatically turned on for this contact, and they will be excluded from any future emails you send. You can check if DND is turned on for a specific contact by going to [Contacts] > clicking into the contact profile > and scrolling down to DND to see if any of the communication channels are ticked.
You can turn DND off for a contact by unticking the communication channel, however we only recommend doing this if you have the contacts permission to do so.
How can I automatically update a smart list when someone enables DND?
How can I automatically update a smart list when someone enables DND?
To automatically disable DND for your contacts when they opt into an offer, purchase a product, or sign up to a form, you can set up a Workflow to match the action.
For example - if you create a form on your website they can sign-up to (e.g newsletter form), you can create a workflow where:
The trigger is [Form Submitted] > use the [Filters] to select your form
The action is [Disable/Enable DND] > use the dropdown menu to select [Disable dnd for specific channels] and then use the 'Channels' dropdown menu to select the channels you want to turn dnd off for if they submit the form (e.g emails)
Example workflow shown below:
This will then remove them from your DND Smartlist, and disable the DND for the channel they had initially opted out from.
You can do the same for any offer/product you sell too, you just need to update the trigger to match
How can I create a separate list of everyone who has DND enabled?
How can I create a separate list of everyone who has DND enabled?
You can use the filters feature inside the [Contacts] tab create a Smart List of all contacts who have DND enabled.
From your left-hand menu click on [Contacts] > then click the [More Filters] button at the top right of your screen
Scroll down to [DND] and click to open the DND filter > from the drop down menu select [Enabled for Email] or
Then click [Apply] at the bottom right of your filter menu
This will then show all contacts who have DND enabled for email > you can then click [save as smartlist] which is located at the bottom of your filter menu
Name your smart list (e.g DND enabled) > then click [Save]
You will now see this smart list at the top of your contacts next to the [All] list where you can select to do any bulk actions required
Need Help?
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