This article is one step from our Master Help Guide: All About the CRM. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical breakdown below.
Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
DND stands for 'do not disturb'. The DND feature is something you can turn on or off for a contact yourself, or it will be enabled automatically if they select to ‘unsubscribe’ from your emails. When DND is turned on, you will not be able to send the contact any emails or SMS
This guide is perfect if you want to:
Learn what the DND setting is
Learn how to enable or disable DND for contacts
Understanding D&D helps ensure you’re respecting contact preferences while also troubleshooting cases where contacts aren’t receiving important emails or messages.
From the Ivorey
main menu, go to [Contacts]
Click into the contact’s profile by clicking on their name
Click on the [DND] tab to see all DND settings
Here you can see if DND is turned on by checking to see if any of the boxes are ticked. You can also turn DND on or off for any of the channels by ticking the relevant boxes.
If someone selects to unsubscribe from one of your emails, DND will be automatically turned on for this contact, and they will be excluded from any future emails you send. You can check if DND is turned on for a specific contact by going to [Contacts] > clicking into the contact profile > and scrolling down to DND to see if any of the communication channels are ticked.
You can turn DND off for a contact by unticking the communication channel, however we only recommend doing this if you have the contacts permission to do so.
To automatically disable DND for your contacts when they opt into an offer, purchase a product, or sign up to a form, you can set up a Workflow to match the action.
For example - if you create a form on your website they can sign-up to (e.g newsletter form), you can create a workflow where:
The trigger is [Form Submitted] > use the [Filters] to select your form
The action is [Disable/Enable DND] > use the dropdown menu to select [Disable dnd for specific channels] and then use the 'Channels' dropdown menu to select the channels you want to turn dnd off for if they submit the form (e.g emails)
Example workflow shown below:
This will then remove them from your DND Smartlist, and disable the DND for the channel they had initially opted out from.
You can do the same for any offer/product you sell too, you just need to update the trigger to match
You can use the filters feature inside the [Contacts] tab create a Smart List of all contacts who have DND enabled.
From your left-hand menu click on [Contacts] > then click the [More Filters] button at the top right of your screen
Scroll down to [DND] and click to open the DND filter > from the drop down menu select [Enabled for Email] or
Then click [Apply] at the bottom right of your filter menu
This will then show all contacts who have DND enabled for email > you can then click [save as smartlist] which is located at the bottom of your filter menu
Name your smart list (e.g DND enabled) > then click [Save]
You will now see this smart list at the top of your contacts next to the [All] list where you can select to do any bulk actions required
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
