Before You Dive In
This article is one step from our Master Help Guide: All About Calendars. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical setup below.
Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you're looking to:
Tag contacts who book through certain calendars
Search, filter and segment your list based on appointment history
Create a workflow that's triggered by a calendar booking
How To Tag Contacts Who Book Calendar Appointments
As an optional step in setting up your calendars, you can create a simple workflow that automatically adds a tag to every contact who books an appointment with you. This keeps your contacts organised and makes it easy to segment clients, build smart lists, and trigger automations in the future.
By tagging contacts as soon as they book, you’ll always have a clear record of which calendar they came from, keeping your backend streamlined and easy to manage.
Click here for the written instructions
Click here for the written instructions
From the Ivorey™ main menu, go to [Workflows] > click on the [Bonus Workflow Templates] folder > then select the workflow titled 'When appointment is booked > add a tag'
Change the workflow name to the calendar name, for easy identification
At the top, click on the trigger [Customer Book an Appointment] > click the [Add Filters] button > select 'In calendar' from the drop-down menu > select your calendar > and click [Save Trigger]
Click on the action [Add Tag - Booked], to edit it. Select the tag from the drop-down, if you have already created one, or type in the new tag name (e.g. "booked - discovery call") > click the [+ Add New Tag] button > and click [Save Action]
Add any additional steps that you want to happen after someone books this appointment. For example, if you want to send a certain email (outside of your usual notifications already set up inside of your calendar)
At the top right corner of your screen, toggle the workflow to [Publish] > click the [Save] button > and repeat the steps for each calendar so they each get a unique tag
Helpful Tip: If you have multiple calendars and you want to create unique tags based on appointment type, create your first workflow and then clone it to save time. For each new workflow, just swap out the trigger and tag.
Next Steps
If you’ve completed the steps above, head back to the Master Help Guide On Calendars to move onto the next phase.
Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
Still Need Help?
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍