company logo

Help center

Login to Ivorey™
All collectionsMigrationCommunity Migration

Community Migration

Learn all about migrating your community, and access our step-by-step instructions, FAQs, and everything you need to know!

Before You Dive In

This guide provides a clear, step-by-step process for migrating your community from your current platform to Ivorey™. It is designed to remove guesswork and ensure your migration is completed in the correct order, so your members move across smoothly.

This guide is perfect if you want to:

  • Migrate from Kajabi, Skool, Mighty Networks, Thinkific, or Circle to Ivorey™

  • Cancel your previous community platform once your community is fully set up in Ivorey™​


Step 1: Build Your Community Group

Before you can move across your members or content, you need to first set up a new community group inside Ivorey™. Please follow the steps in our Master Help Guide on Communities, to set up your community and learn how to manage it.

✅ Done means:

  • Your community setup is complete

  • You understand how to manage and run your community inside Ivorey™

Once the above is done, go ahead and progress to Step 2.

info icon
Want a faster start? Ask AI can set up your community structure for you. Describe the community you want and it will build out the framework, ready for you to review. It won't bring across your existing members or posts, that comes in the next steps, but it saves you setting up the structure from scratch. To learn how, please refer to our Ask AI guide.

Step 2: Import Skool Community Members and Posts

If you're coming from Skool, you can directly import your existing members and posts into your new Ivorey™ community! This will also automatically add them as contacts in the CRM.

error icon
If you’re not coming from Skool, you can move straight to the next step.

Please refer to our Skool Community Import guide for the step-by-step instructions.

✅ Done means:

  • Your existing members have been imported successfully

  • Your Skool community posts have been imported successfully

Once the above is done, go ahead and progress to Step 4.


Step 3: Transfer Important Content

If you have any important announcements or general posts that you would like to keep, please copy them and post them to your new community channels. You can pin them to the top if needed.

info icon
If you are migrating from Skool, please skip this step and move straight on to Step 4.

✅ Done means:

  • Important posts have been copied over

  • Any links in copied posts have been checked, and are working correctly

Once the above is done, go ahead and progress to Step 4.


Step 4: Export and Import Your Contacts (Including Tags)

Now it's time to export your contacts or member list from your existing platform, ensuring that your tags are included. If your existing community members aren't already tagged, we recommend adding a tag to ensure you can easily identify your members and automate actions later.

Visit our Import Contacts and Tags guide for step-by-step instructions to do this.

info icon
If you are migrating from Skool, please check that your imported members were successfully added to the CRM, and have been tagged.

✅ Done means:

  • All contacts are visible in Ivorey™

  • Tags are attached to the correct contacts

Once the above is done, go ahead and progress to Step 5.


Step 5: Transfer Your Members & Subscriptions

Now it’s time to bring your existing members across, which has two different pathways. Depending on your current setup, your subscription payments will either continue running as normal through your payment processor (e.g. Stripe or PayPal), or you will need to resubscribe your members through your Ivorey™ checkout link.

Please refer to our Subscription Migration guide for the details.

info icon
If you are migrating from Skool, even though your members have already been in imported, please follow the Subscription Migration guide for how to handle your active subscriptions.

✅ Done means:

  • All existing members now have access to your new community

Once the above is done, go ahead and progress to Step 6.


Step 6: Cancel Your Previous Community Platform

Once all steps above are complete, and your community is fully operational inside Ivorey™, you can go ahead and cancel your subscription.

Congratulations, your migration is complete! 🥂​


Need Help?

Hit the support chat widget inside Ivorey™ - we can:

  • Walk you through any of the steps

  • Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍

Did this answer your question?
😞
😐
😁