This guide provides a clear, step-by-step process for migrating your e-commerce store to Ivorey
. It is designed to remove guesswork and ensure your migration is completed in the correct order, so your store works properly from day one.
This guide is perfect if you want to:
Migrate from Shopify, WooCommerce, Wix Stores or Stan Store to Ivorey
Bring your existing products and customers across to Ivorey, with the right tags applied
Build and design your Ivorey store
Recreate your upsells, abandoned cart, and post-purchase automations
Reconnect your shipping, fulfilment, or other store integrations
Cancel your previous e-comm platform once your store is fully set up in Ivorey
is not a dedicated e-commerce platform, and our online store feature may be more basic than your current platform. If you require extensive inventory management, product warehousing or retail logistics, then we recommend maintaining your current external store, and running it alongside your Ivorey setup. Please refer to our Master Help Guide on Online Stores to learn about the capabilities.Before you start building, it's worth spending a little time gathering everything you'll need.
Audit your existing store and save the necessary content.
Done means:
All product and pricing details are noted or exported - including product names, descriptions, prices, variants (sizes, colours, etc.), and stock quantities
All images, banners, and design assets are downloaded into organised folders
All videos are either downloaded, or the embed links have been saved
All digital products or downloads (PDFs, workbooks, templates, etc.) have been saved
All historical analytics have been saved via export or screenshots - including sales data, conversion rates, and revenue figures
Once the above is done, go ahead and progress to Step 2.
How you bring your products across depends on which platform you're migrating from:
If you're coming from Shopify: Ivorey has a native Shopify integration that can import your products, collections, contacts, orders, and transactions directly. Please refer to our Shopify Integration guide for the detailed steps.
If you're coming from WooCommerce: Ivorey has a native WooCommerce integration that can import your contacts, orders, transactions, and products. Please refer to our WooCommerce Integration guide for the detailed steps.
during the transition period, if needed.If you're coming from Wix Stores, Etsy, or another platform: There's no direct importer for most other platforms. You'll need to export your products from your current platform, in a CSV file format, and import that into Ivorey.
Done means:
All products have been successfully imported into Ivorey
Any details that did not automatically transfer, have been manually added or set up
Once the above is done, go ahead and progress to Step 3.
Depending on which platform you're migrating from, your customer list might not carry across automatically. You'll need to export them and import them into Ivorey, with any relevant tags, so they're in your CRM before your new store goes live.
For step-by-step instructions, please refer to our Import Contacts and Tags guide. Done means:
All contacts are visible in Ivorey
Tags are attached to the correct contacts
Contact count matches your export
Once the above is done, go ahead and progress to Step 4.
With your products and customers in place, you're ready to build. Please follow Steps 2-6 in our Master Help Guide on Online Stores. Done means:
Your store is set up, and the design is fully customised
Shipping and delivery have been configured
An abandoned cart email has been set up
Your post-purchase workflows are fully set up and running
You have placed a test purchase to confirm that everything is working correctly
Once the above is done, go ahead and progress to Step 5.
If you sell physical products, the next step to reconnect any shipping or fulfilment tools you were using on your previous platform. Ivorey integrates with several platforms to keep your order management streamlined.
Shipping & fulfilment:
Shippo Integration - connects real-time shipping rates and label generation to your store
ShipStation Integration - automates order syncing, generates shipping labels, and displays live carrier rates at checkout
Print-on-demand:
Printful Integration - imports your Printful catalogue and automatically creates and fulfils orders
Printify Integration - connects your Printify products and syncs order fulfilment
If you were using any other integrations on your previous platform, you may be able to connect them inside Ivorey using a third-party integration tool. Please refer to our Third Party Integration Tools guide for the details. Done means:
Your shipping or fulfilment platform has been successfully connected
Once the above is done, go ahead and progress to Step 6.
With your store built, tested, and your integrations connected (if needed), you're ready to go live. For step-by-step instructions, please refer to our Connect Your Domain & Publish Your Store guide.
If your store domain has changed, once your store is live, double-check that any public-facing links pointing to your old store URL have been updated to your new Ivorey store address.
Congratulations, your new store is live and published 
Hit the support chat widget inside Ivorey - we can:
Drop any of the templates into your account if you can't find them
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
