This article is one step from our Master Help Guide: All About Online Stores. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical breakdown below.
Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you want to:
Learn how to edit shipping and delivery settings for your online store physical products
Charge different shipping rates based on location, country, or state
Offer free shipping in specific areas while charging shipping elsewhere
Create multiple shipping zones with different rules for each region
Set flat-rate shipping for simplicity at checkout
Charge shipping based on product weight, using conditional pricing
If you sell physical products, you can set up delivery zones for the areas you ship to and define the shipping fees customers will see at checkout. Within your shipping and delivery settings, you can create multiple zones, apply weight-based conditions, offer free shipping to selected locations, and charge shipping fees for others.
From the Ivorey
main menu, go to [Payments] > along the top menu bar click on [Settings] > then click the [Shipping & Delivery] tab
Click the [+ Add Zone] button at the top right of your screen > name your Zone > then select the countries and states that you will ship your products to from the list and individual drop down menu's > then click [Add]
Note: If you want to offer free shipping for one country/state and charge shipping for another country/state, you will need to set these up as seperate zones so you can set the specific shipping rates and conditions for each one
Once you have set up your zone/s, you can then click [+ Add Rate] to setup your shipping charges
tick 'Use flat rate'
give your rate a name (e.g 'Shipping')
under Amount add the price you want to charge, or leave blank if you are offering free shipping
(Optional) if you want to charge different prices depending on the weight of the product, click the 'Conditional Pricing' box > and select 'By item weight' > then set your minimum and maximum weights for this shipping price (e.g 0 - 5kg)
once you have added your rate price and set any relevant weight conditions click [Add] to update these shipping rates to your selected shipping zone
You can continue to repeat these steps for all the different zones you want to ship to and different rates you need to charge for each zone until you have set up all the relevant shipping and delivery settings for your store
Next click on the [Shipping Origin] tab and enter your the details for where you will be shipping from > and click [Save]
A person from an excluded country/shipping zone can still purchase a product if “Ship to all locations” is enabled in settings. Please adjust the Shipping Locations in the form options of your store's checkout settings, and be sure to manually select the countries you want to ship to. Once saved, customers from excluded countries will no longer be able to complete checkout. Please refer to our Create an Online Store Site guide for the detailed steps.
If you have set up your shipping zones and rates but they aren't appearing when a customer goes to check out, it is likely because the product being purchased is a subscription.
Currently, shipping fees do not display or apply to subscription-based checkouts. Even if your shipping zones are active and rates are configured, the system is designed to bypass these for recurring payment products. Shipping zones and rates are currently only applicable to one-time purchase products.
Currently, shipping and billing address fields are connected at the checkout level in online stores, and can’t be controlled as separate toggles. If you disable the shipping address collection, the billing address field is also removed.
For digital-only products, the best approach is to rename the Shipping Address label to "Billing Address" in the checkout settings. This allows you to collect the necessary billing details without confusing customers.
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
