This article is one step from our Master Help Guide: All About Communities. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical breakdown below.
Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you'll need along the way.
This guide is perfect if you want to:
Track your community earnings and member growth over time
Identify inactive members so you can reconnect with them
Discover when your members are most active, so you can plan posts and events
See how many people are visiting and engaging with your community
You can view insights for different time periods and compare them with the previous period to see how things are trending, and export certain data.
From the main Ivorey™ menu, go to Courses > along the top menu bar, hover over Communities > select [Groups] > and click [Login] on your community group
Once inside, go to the [Settings] tab along the top menu bar > then click [Analytics] from the side menu
Select the time period you want to view:
Choose from the options along the top of the dashboard (e.g. Today, Yesterday, 30 days, 12 months)
Choose your own date range, click [Custom] > set your From and To dates > and click [Apply] to view your results for those dates
To remove your selected dates and start again, open the [Custom] drop-down > and click [Clear]
To make sure you are viewing the most up-to-date figures, click the [⟳] refresh arrow next to Last updated, in the top right-hand corner of the dashboard
To download a list of members who had no activity during the selected period, click the [Export] button on the Inactive members card
Each card on your dashboard shows results for the time period you have selected. Most cards also show the percentage change compared with the previous period (e.g. vs. prior 30 days), so you can quickly see what’s growing. Here’s what you can view on your community Analytics dashboard:
Total earnings - Your community revenue from all sources, during the selected period
Total members - Everyone in your community, plus the number of new members who joined during the period
Inactive members - Members with no activity during the period, along with a bar showing the percentage of active and inactive members. You can export this list to help you reconnect with these members
Invitation pending - The number of email invitations to your community that are still pending
Traffic - The number of people who visited your community, with a breakdown of where your visitors came from
Peak activity hours - A heatmap showing when your members are most active across each day and hour, displayed in your timezone. Darker squares mean higher activity, and the ✨Best badge in the top right-hand corner highlights your best time block
Engagement - The posts, comments and reactions from your members during the period
Engagement trend - Your total interactions over the selected period, compared with the previous period
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍
