Ivorey™ courses are designed to replace tools like Kajabi, Teachable, Thinkific etc. Whilst you may be running a membership, a mastermind, a group program, an academy or a community - think of a "course" as an online portal where you can upload videos, lessons, audios and other digital attachments. Once you create a course, you can provide login details for people to access the beautifully branded portal you create online.

​

Ivorey™ courses can be structured to organise your content into modules, with various categories and lessons. This content can also be drip fed or locked to tailor the learning experience - for example you may have a membership where one new category gets unlocked every month. The draft feature enables you to make updates to your courses in real time, and then choose to publish it once complete. You can also create assessments to check your students' understanding, review their progress and issue certificates. You can also connect your course to a community if you'd like to create an interactive experience where your students can connect and chat with each other. Those additional features and trainings can be found in our Community Master Help Guide.

​

Ensuring that you follow the steps of this guide, when someone purchases a course, the system will automatically grant them access and send their login details to them via email. We have also pre-made email templates ready for you inside the Ivorey™ Template Library to save you time and help you create an exceptional branded experience.

Most Ivorey™ clients setup multiple courses, breaking them down by offer type. For example, a Coach or Course Creator might have all of these course portals:

By having each course in its own individual portal, you can customise the branding, who gets access and have the most control over managing each one.

In this help guide, we list multiple different ways to setup and sell your course. Ranging from the "quick and easy" options to the more "best practice" options with proper sales pages and funnels. Whichever way you choose - it's only a onetime job, and it will become even quicker next time since you can clone/duplicate the first batch of assets and just make some small adjustments.

There are multiple course templates available in Ivorey™ to help you set your course structure, or you can simply start from scratch to choose your own. The most popular course themes are "Classic" and "Neo" - however you can refer to the Course Types section below to choose the right template for your needs.

Absolutely! Our mission is to close what we've coined the 'Implementation Gap', which is why women hire us to "do it for them" every single day! Browse and book a done-for-you service right here.

To change the mark as completed button in your course lesson, navigate to the course theme builder, then click on the 'Lesson' tab > select the 'Sections' tab > under 'Lesson Body' you can change the 'Mark As Complete' button colour under the 'Button' settings:

To change the colour of links added to your lesson description text, you can highlight the link > then select your colour from the text editor menu:

The fastest way to sell an offer is through a simple "Offer Link". It's a simple pre-made page you can make some branding tweaks to, that will show your offer name, description, pricing, image and checkout form. See how to do that here. It's definitely the fastest way to launch, but if having a proper sales page, upsells and analytics is important - we suggest taking the extra time upfront to build a funnel instead. The Funnels Master Help Guide will walk you through that process.

Yes there is an app your members can download to access their course! Please download the Kollab app (here for iPhone and here for Google) which is a free inclusion of all Ivorey™ plans. They will need to use the same login details as they signed up to the course with.

Yes you can create your own branded app for your course! The Kollab app that has been shared above, is also available to white-label with all your own name, courses, community and branding. There is a 3-4 week process to complete the legal documentation required by Apple and Google, but once you do that - it gets officially lodged in the app store (it's a real app!) and your clients or student download it to access all of your content and communities on-the-go! The white-label app can be added onto your current plan for $79 USD per month. To get started, follow the steps below:

If you have contacts who have already signed up or purchased your course (for example if you're migrating your course from a different platform), you can grant them access

We recommend adding a 'Internal Notification' step to the workflow for your course so you'll be notified every time a new student signs up to your course.

To give away a course for free, follow the same steps inside the Courses Master Help Guide, except when you get to step 5, you'll simply set the offer price to be free. Alternatively, if you have a community that you want to add the free course to, you could also add it inside the Learning tab of your community and set the price to be free.

There are 2 types of Products in Ivorey™

A course is where the learning content is housed. An offer is is a single or bundle of courses that you then sell. One course can be linked to many different offers.

An offer is used to bundle a course and community together for sale.

To create an offer, follow these steps:

You can bundle multiple courses together for sale by setting up an offer.

To create an offer, follow these steps:

Watch the video below to learn how to update the subject line of your email:
​

If you have imported a CSV file from your previous platform (e.g. Kajabi) and want to give these contacts access to the Course that you've setup inside of Ivorey™, you can setup a 'Smart List' to add them to your course all at once.
​

To create the Smart List, you can either select to create your CSV file as a smart list when you are going through the import process, or you can use the Tags you mapped when you imported your CSV file.
​
​To create a Smart List using tags:

There are a couple of ways you can setup a payment plan option for your course:

Changing the Access or Start date to an existing course will not affect the members that are already inside. They will still be able to access the content that is available to them. Changing the Access or Start date to your course will only apply to new sign ups.
This means you don't need to create a new Offer Checkout or Sales Funnel if you are re-launching your course, you can simply update the dates and re-use these assets to sell your course to your community!

No, your existing members will not be affected if you change your course content to drip feed, they will still be able to access the content that is available to them. The new drip feed settings will only apply to new members.

You can send them a Magic Link. This is the fastest way to get your clients back into your courses is if they have forgotten their username or password.

Follow the steps below to manually remove a someone from a course:

To allow your members to self-cancel their course subscriptions, please go to Courses > Client Portal > Settings > App Permissions and check that Billing & Subscription is ticked
​

By turning on the Billing & Subscriptions app permission, it means that your members will be able to cancel their subscriptions through the Billing area inside their client portal account.

To ensure a contact no longer has access to a course when they cancel a subscription, you can create a workflow to revoke access automatically when the subscription status is marked as 'cancelled' by following the steps below:

To cancel a subscription on behalf of a member, please go to Payments > Subscriptions > click the 3 dots of their active subscription > and select 'Cancel Subscription'

Unfortunately at the moment, there is no built-in way to turn off or customise the automatic "Revoke Access" email that gets sent when a member loses access to a course.

This is usually because you've setup a welcome email in a workflow AND left on the setting which automatically sends emails. To turn that off, please visit [Courses] > [Settings] > [Email Settings] and toggle the automated emails to OFF mode if you do not want them to send.

If there is a course missing in the 'All Courses' tab of the client portal, please check that you have added a cover image for that course under [Courses] > [Products] > then edit your course and add a cover image. Now it should display in the 'All Courses' tab of the home page in the client portal.

If there is a course missing in the 'My Courses' tab, it means that contact does not have access to the course. Please follow the steps above to create an offer for your course and ensure your contacts who are meant to access it, are being granted access to that offer.

The first step is to check the Trigger you have setup inside your Post Purchase Workflow. Depending on the way you are selling your course, will depend on the trigger that you need to have set up inside your post purchase workflow. Please see Step 8 of our Course Master Help guide to check if your workflow trigger is setup correctly.
​
Then if you haven't already, you will need to setup an action inside your post purchase workflow called [Send Internal Notification] > here you can select the type of notification you would like > and then you will need to manually type the message or notification you want to receive when someone purchases your course. (e.g Congratulations! {{contact.first_name}} has just purchased [insert your course name]!)
​

Make sure you save any updates you make inside your workflows so that the correct actions will trigger next time someone purchases your course.

To delete a course product in Ivorey:
​
1. Go to Courses > Products
2. Click into the course product you want to delete

3. Click the 'Details' tab

4. Scroll to the bottom of the page and click 'Delete Product'
​
Please note that deleting a course product is permeant and cannot be undone.
​

​

No, currently, the Offer checkout feature doesn't support Square as a payment processor. Only Stripe (and in some cases, PayPal) is supported when setting a price on offers like courses or memberships.
​
If your account only has Square connected, it won’t allow you to set a price for your course offer checkout.

To collect payment for your course, we recommend that you either connect a Stripe account if you have one, or you can create a Sales Funnel (or simple Order Funnel if you don't require a sales page) for your course to process payment, and then setup a post-purchase workflow so that access is granted automatically when someone pays through your order funnel.