This article is one step from our Master Help Guide: All About Communities. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical setup below.
Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you want to:
Enable gamification with leaderboards inside your community
Add reward tiers that unlock when members reach certain levels
Deliver rewards automatically through workflows
Gamification encourages your members to stay active, participate in discussions, and reach milestones. Rewards let you recognise and celebrate members who contribute the most, and can even be tied to perks like free merch, bonus calls, or extra content.
By default, Ivorey
communities will create leaderboards that celebrate members who are proactively engaging in the community through posting, commenting and liking so this is an optional add on to your leaderboard!
You can create optional rewards to incentivise activity and communication, course participation and more within your community!
From the main Ivorey menu, select [Courses] > along the top menu bar hover over [Communities] > then select [Groups]
Click the [Login] button of your community > then click on the [Settings]
Select the [Gamification & Rewards] tab and follow the prompts
From the [Gamification] dropdown you can add your level names
From the [Rewards] dropdown you can create the rewards you want to gift your members when they reach certain levels
To deliver rewards when members reach a specific level, you will need to create a workflow for each reward you are offering. The Rewards feature inside of your community just manages the reward you are offering, but you will need to actually grant access/deliver the reward to members via a workflow. From the main Ivorey menu, select [Workflows] > then select [+ Create Workflow]
Start by naming your workflow relevant to your reward and level it's being delivered e.g L3 Community [your reward]
Select the Trigger Community Group Member Leaderboard Level Changed > then use the [Filters] to select [Group] > [is] > [select your community group] > then add a second filter to select [Level] > [is] > [select the level the reward will be given] > then click [Save Trigger]
Now you can add the relevant actions you want to take place when a member reaches this level inside your community. For example you might:
Add Action [Add Contact Tag] to add a tag to your members contact profile
Add Action [Internal Notification] to send yourself or a team member an email or notification that a community member has reached this level
Add Action [Send Email] to deliver the reward via email (e.g it may be a PDF or an invite to book a call with you)
Add Action [Create Task] to create a task for you or a team member if there is action required by you to deliver the reward to your community member
Once you have finished building out your first reward delivery workflow, make sure you toggle it over to [Publish] and click [Save] at the top right of your screen
Continue this process until you have created all the reward delivery workflows you need
Yes, you can absolute create physical rewards within communities. While Ivorey won’t ship items for you, you can use workflows to notify your team when someone hits a level. Then, send their prize manually.
Deleted rewards are permanently removed and won’t show in your community. However, members who already unlocked them won’t lose their level.
Yes, workflows are required to actually deliver rewards (emails, calls, tags, etc.). The community tab only tracks who qualifies.
Yes, you can disable the community leaderboard by going into the specific community group's settings, where you can choose to show/hide tabs, and can toggle Leaderboard to Hide. This will remove the tab entirely from that community group.
Hit the support chat widget inside Ivorey – we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
