Before You Dive In
This article is one step from our Master Help Guide: All About Proposals & Invoices. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical setup below.
Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you're looking to:
Learn how to fully set up and customise your invoice settings in Ivorey, ensuring all invoices reflect your business details, branding, and contact information
Understand how to manage payment settings, including due dates, accepted payment methods, partial payments, late fees, tips, and product descriptions
Set up automated invoice reminders and notifications, connect branded email templates, and configure customer and team notifications
BONUS GIFT: We'll customise all the default email templates in your account with your unique logo, image and signature, to help shortcut the steps later on in this training. Submit your images here and it will be completed within 1-2 business days.
How to Customise Your Invoice Settings and Automated Email Templates
This video will walk you through setting up your automated emails, filling in your Invoice settings so that the correct business information displays on your invoices, your overdue reminders are setup and your branded email templates are pulled into your customer notification settings.
We've made it straightforward for you to automate the sending and follow-up of your invoices, with zero workflows required! By using our pre-made email templates and ticking a few boxes, you'll be able to automate your invoice notifications in just minutes.
Click here for the written steps:
Click here for the written steps:
From the Ivorey™ main menu, go to Payments > hover over Invoices & Estimates > then select All Invoices
Click on the [Settings] button on the top right of your page and work your way through each of the invoice setting tabs
a. Under the 'Business Information' tab you can update your logo, business details and add any custom values (such as your ABN number)
Note: Here's how you can create a custom value:
From the Ivorey™ main menu, go to Settings > scroll down to > Custom Values
then click the [New Custom Value] button in the top right corner. Add the details and click the [Create] button. This updates as a custom value you can now pull into your invoice settings
b. Next under 'Email Configurations' this is for display purposes only so you can add the "from name" and "from email" you want your invoice emails to display they are sent from
Note: Make sure you click the [Save] button as you progress
c. Next under 'Title and Terms' you can leave as is, it just displays what the name of the asset is.
d. Under 'Payment Settings' you can update your payment settings such as when your estimates expire and how long after your invoice is sent that it is due (default is 14 days). To allow partial payments, late fees and tips you can toggle these ON.
Note: If you don't want these settings to override for all invoices and only want them for certain individual invoices, you can update these settings in the individual invoices.
e. Also under 'Payment Settings', you can manage your Stripe payments by clicking on 'Manage'.
Note: If you select only bank transfers you'll need to manually reconcile your transactions when you receive payment.
f. Next under 'Product Settings' you can choose to have products in your invoices pull in the product description that you have set up in your product library. Simply toggle this setting ON or OFF
Note: You can override these descriptions inside the individual invoice settings should you decide you do not want to include them in specific individual invoices
g. Next under 'Reminder Settings' you can set your reminder settings up for your invoices. When you're done click the [Save] button and make sure these are toggled ON when you're ready and want to have these running.
Note: We have pre-loaded emails for you, you just need to re-brand and customise them to suit your needs. From the main Ivorey™ menu, go into [Marketing] then > [Email] then > [Templates]. In the [Payments] folder you'll see all the relevant emails ready to customise!Once you've made your changes and saved them, go into [Payments] then > [Invoices & Estimates] then > [Settings] and go through all of the tabs. You will see multiple places to pull in all the new email templates you've made, and set what sending schedule you would like. e.g. you can choose to send payment reminders when invoices are x days overdue.
You can also customise the emails directly by clicking 'preview' whilst in settings
h. Under 'Notifications' > 'Customer Notifications' you can now pull in your branded email templates if you opted to customise them. Work your way through each notification and from the drop down menu select the relevant template for each. Once complete, click the [Save] button on the bottom right-hand corner.
If you want the system default templates, you can skip this step.
i. Under 'Notifications' > 'Team Notifications' you can edit these default email templates and turn them ON or OFF
Frequently Asked Questions
Do I need to set up workflows to automate my invoice emails?
Do I need to set up workflows to automate my invoice emails?
No! Ivorey™ makes it simple to automate invoice notifications using pre-made email templates, no workflows required.
Need Help?
Hit the support chat widget inside Ivorey™ - we can:
Drop the templates directly into your account if you can't find them
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍
