This article is one step from our Master Help Guide: All About the CRM. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical breakdown below.
Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you want to:
Learn how to import contacts and tags into Ivorey
Learn how to clean your contact list
You can import your contacts from another platform quickly and easily. You can map their details, add tags, and create smart lists so everything stays organised. You don’t have to use every option, but mapping tags and creating lists helps you segment your audience and get campaigns or courses running smoothly right away.
Clean your list first in your external mailing platform (e.g. remove anyone who's blacklisted, inactive, unsubscribed)
Export your contacts as a CSV file from your external mailing platform
From the Ivorey main menu, go to [Contacts]
Along the menu bar above your contact list, click on the downwards facing arrow icon that says [Import Contacts]
In the next screen, tick the [Contacts] box > then click [Next] at the bottom right of the screen
In the [Upload] screen, click to upload your CSV file > then select [Create and Update Contacts] from the dropdown menu underneath > then click [Next]
In the [Map] screen, go through and map the details you want to import into Ivorey from your CSV file.
Note: Some of these fields will automatically map for you, others you will need to manually choose from the dropdown list under the [Fields] row
Once you have mapped all of the fields you want to import, make sure the [Don't import data in X unmapped columns] is checked > then click [Next]
In the [Verify] screen you can select your preferences
Note: these are all optional settings, but apply to ALL contacts included in the CSV file you are importing if selected
[Create a Smartlist for new contacts created by the import]:
This is where you can create a separate list for the contacts in this CSV file.
For example if your CSV file only has contacts that have signed up to your waitlist, then you could create a Smartlist called 'Waitlist'.
This means your contacts will be imported to your contacts tab, but will also be organised under their own list to make it really easy to reference for future needs (skip if not relevant)
[Add imported contacts to a workflow]:
Here you can select a workflow you already have setup and published inside of Ivorey that you want your whole list to be added to (skip if not relevant)
[Add tags to imported contacts]: This means you can add additional tags that you have already created inside of Ivorey to your whole list (skip if not relevant)
Once you have updated your preferences, please check that your fields have been mapped correctly > then tick the [I confirm all contacts in this import have consented to hear from us] box > then click the [Start Bulk Import] button at the bottom right of the screen to import your CSV file
You need at least one of these: name, email, or phone to create a contact
Yes! Simply leave any columns you don’t need unmapped during the field mapping step
You can view all previous imports by going to Bulk Actions
If you encounter an error while importing a contact list, it is often because the file contains a Contact ID column from another platform. Because this specific ID value is not native to Ivorey, the system is unable to recognise or accept it, which causes the import to fail.
To resolve this, simply open your CSV or Excel file and remove the Contact ID column entirely. Once that column is deleted, save the file and try the import again. Ivorey will then be able to process the remaining contact information (like names and emails) without issue.
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
