Media Library and Upload Limits

1. From the main Ivorey™ menu, go to Media Library

2. Click the [My Media] drop-down in the top-left corner, to switch between your media files and the other stock libraries:

   1. All - view files across every library at once

   2. My Media - your own uploaded files

   3. Backgrounds - stock library of background colours, gradients and textures, built into Ivorey™

   4. Unsplash or Pixabay - free stock photo libraries, directly integrated with Ivorey™

   5. Canva - if you've connected your Canva account, find any shared designs. Refer to our Canva Integration guide for the detailed steps

3. Use the search bar at the top of the Media Library to search your entire library, including stock images

4. Click the [Modified: Newest First] drop-down to change how your files are sorted

5. Click the [All] drop-down, in the top right, to filter by file type (All, Photos, Videos, Audio, Docs, Other)

6. Use the grid or list view icons in the top right corner, to switch how your files are displayed

7. Click the three dots [⋮] in the top-right corner of the Media Library:

   1. Select [Trash] to view and restore any recently deleted files
      
      Note: Items in trash will be deleted forever after 30 days.

   2. Select [Storage] to see your total storage used
      
      Note: There is no storage cap on your Media Library, but this is handy if you want to know the full size of your file storage (e.g. before exporting everything).

4. Click the ✨ sparkle icon in the top-right corner, to open Content AI so you can create images without leaving your Media Library
   
   Note: This feature is a paid service and will incur charges based on your usage. Please refer to our Content AI guide for the detailed steps.

1. From the main Ivorey™ menu, go to Media Library > and find the file you want to preview

2. Click the three dots [⋮] on the file > and select [Preview]:

   1. Images - open your image in [⛶] fullscreen > zoom in using the 🔍 magnifying glass icon, your mouse wheel, or pinch gesture (from 100-400%) > and click and drag to pan around while zoomed
      
      Note: Use the [⋮⋮⋮] drag dots to move the tool bar around the screen, if it’s obstructing the view of your image.

   2. Videos - play your video directly in preview mode > adjust the 🔊 volume, [1x] playback speed, or open in [⛶] fullscreen

   3. Audio - listen to your audio directly in preview mode > adjust the 🔊 volume > or click the [⋮] three dots to [Download] or adjust [Playback Speed]

   4. Documents - view CSV files directly in preview mode > and click [Open in new tab] to view PDF files
      
      Note: Not every file type can preview inline. If a file can't be previewed, it will need to be downloaded instead.

3. At the bottom of each file in preview mode:

   1. View the file type, name, size, dimensions/duration/pages/rows, and the date it was uploaded

   2. Click the [⟳] refresh arrows > and click [Replace] to upload a new version of the file
      
      Note: If the media is being used anywhere in the account (e.g. in an email, funnel, form, etc.) replacing it may affect your design. Always review after replacing a file.

   3. Click the [↓] down arrow to download the file to your device

   4. Click [Copy Link] to copy a shareable link to the file - learn more about shareable links below

4. Use the arrow buttons, or the left and right arrow keys on your keyboard, to move between files without closing the preview

5. Click the [X] close button in the top right corner, or the Esc key on your keyboard, to exit preview mode

1. From the main Ivorey™ menu, go to Media Library > and click the 🗂 folder icon in the top right corner, to create a new folder:

   1. Input the folder’s Name > and click [Save]

2. Click the [⋮] three dots on any file or folder to move it into a folder > click [Move to Folder] > select an existing folder or create a [New Folder] > and click [Move here]

3. Your folders will display at the top of your Media Library, open any folder to view its files or to create a subfolder within

4. Use the navigation path, in the top left corner, to go back to parent folders or click [Home] to return to the main Media Library

5. You can download a whole folder as a single ZIP file, so you can save a complete set of files at once - click the [⋮] three dots on any folder > click [Select] > click the [↓] down arrow in the top right corner > and click [Download]

1. From the main Ivorey™ menu, go to Media Library > hover over the image you want to edit > click the three dots [⋮] in the top corner > and select [Edit]

2. From inside the editor, you can:

   1. Crop your image using a custom size or a pre-set aspect ratio

   2. Flip your image horizontally or vertically

   3. Apply a filter from the available options

   4. Adjust the brightness, contrast, saturation, and blur

   5. Add text, and customise the font family, size, alignment, colour, background colour, and line spacing

   6. Add stickers (emojis or shapes), and adjust their opacity and colour

   7. Use the brush tool to draw directly on the image, adjusting hardness, size, and colour

   8. Use Undo and Redo to step back and forward through your edits

3. Click the [Save] button > Name your image > choose a Folder to save it to (optional) > and click [Save] again to store it in your Media Library as a new image

This issue is typically caused by a large file size. If your PDF exceeds 20MB, third-party email softwares (like Gmail or Outlook) or mobile browsers may block the direct download/access link for security and performance reasons.

To resolve this and ensure a smooth experience for your leads, we recommend using a PDF compressor to reduce the file size to below 20MB. This ensures it loads quickly and avoids being flagged by security filters.

Managing media files in Ivorey™ efficiently is essential for organised content delivery. Here are some best practices:

• Regularly review and update media files to ensure they are relevant

• Use descriptive file names for easy identification

• Store files in relevant folders with clear names

Yes. When you import an image using a URL, you'll be asked to confirm you have the right to use it before it's added to your Media Library. Only import images you have permission to use.

Not yet. The built-in image editor is currently available on desktop only. Any edits you make on desktop will still appear correctly in the mobile app once saved.

No. You'll need to open and edit images one at a time.