Kajabi Course Importer

Before You Dive In

The Kajabi Importer feature allows for simple migration of courses from Kajabi to Courses within Ivorey. This guide provides step-by-step instructions to ensure a smooth transition of your valuable content to the Ivorey platform.

Pre-Qualifiers for the Kajabi Import Tool

Premier Product is the only compatible Kajabi theme for the importer to work
Your Kajabi website should be the latest Encore version
Your course must be published and not in draft mode
The importer will bring across all videos, images and text
The importer will NOT bring across custom code, assignments, quizzes, assessments or downloads

This guide is perfect if you want to:

Import your courses from Kajabi to Ivorey automatically

The Kajabi Import tool is a bonus integration, and NOT an advertised feature of Ivorey

. Therefore we can only provide limited troubleshooting support, and can not guarantee its performance. We always suggest leaving sufficient time to manually upload your course content in the instance you run into any issues with the importer tool.

How to Import Your Kajabi Courses to Ivorey

Click here for the written steps

Access the importer:
1. From the Ivorey main menu, go to Courses > then along the top menu bar, hover over Courses > and click [Products]
2. At the top right of your screen, click [+ Create New] > then click [Import from Kajabi]
Create a learner profile (new contact) in Kajabi:
1. Create a new learner profile in Kajabi (ensure you are creating this as a new contact)
2. Grant your Learner Profile in Kajabi access to the Courses you want to Import over to Ivorey
Import your course:
1. Once your learner profile is created, go back to the Course Importer screen inside Ivorey, and enter the email and password you used to create the learner profile account in Kajabi
2. Add your Kajabi login URL in the domain field (the domain where you login to your Kajabi courses). Please include "https//" at the beginning and "/login" as the end of your URL e.g. https//yourkajabidomain.com/login
3. Staying logged into your Kajabi Account in one tab, come back to the Ivorey Course Importer page > and click the [Import] button
4. You can switch tabs, but do NOT close the tab or window while the import is taking place
5. Once the process has completed, it will display 'completed status' at the top right corner of your screen, and the course should now appear in your Ivorey Courses > Products Library

Frequently Asked Questions

What causes the 401 authentication error?

Authentication errors appear when the added domain or credentials are incorrect. To resolve this, carefully verify the credentials again, making sure the domain you added is correct, and the Learner Profile you created is added as a User inside of your Kajabi Course.

What causes a "course import failed" error?

Possible reasons for import failure:

Are you using the Premier Product theme in Kajabi?
Is your Kajabi website using the latest Encore version?
Did you create a brand new contact and learner profile?
Have you granted your new contact access to the course in Kajabi?
Have you used the correct login details?
Is your course published, not in draft mode?

How do I cancel the Kajabi importing process?

To cancel the importing process, click the "Cancel" button.

Need Help?

Hit the support chat widget inside Ivorey - we can:

Walk you through any of the steps
Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here

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