CommunitiesBefore you steam ahead setting up your communities, here's some good-to-know information that will ensure you understand how communities work in Ivorey, and whether a community is the right fit for your needs.
Ivorey communities are designed to replace tools like Mighty Networks, Skool, Discord, Facebook groups etc. Whilst you may be running a membership, a mastermind or a group program, - think of a "community" as an interactive space for your users to engage with each other, share content, ask questions and build connections. Once you create a community, you can provide login details for people to access the beautifully branded portal you create online too.
Ivorey communities can be structured to organise different topics of conversation into channels. These community areas are seamlessly integrated into your courses, eliminating the need for separate community software. You can create an integrated experience by linking relevant courses in the learning tab, some members also utilise this feature to upsell other courses. You can help members keep track of upcoming calls using the built-in events calendar, and encourage participation by using gamification tools like leaderboards and rewards.
When someone purchases a product, you can automatically grant access that will trigger an email to be sent automatically providing your new member with their login details via the community email notification settings. We have pre-made email templates ready for you inside the Ivorey Template Library to shortcut this process for you!
Most Ivorey clients set up multiple communities, breaking them down by offer type. For example, a Coach or Course Creator could have all of these community portals:
A community to host their Membership
A community to host all of their Group Programs
A community to host all of their Masterminds
A free community to develop relationships and act as a lead magnet
By giving each community its own space, you can customise the branding, who gets access and take full control of each member experience. Plus your members can seamlessly navigate between different communities using the switcher feature.
Besides loading in your actual content (e.g. pinned posts, videos, uploading files and adding events to the calendar) - each community portal will take approximately 30 minutes to fully brand and set up - including all of your automated emails that will replace the system default ones inside your community email notification settings (since we have pre-made all of the templates for you!)
There are three types of communities available in Ivorey you can choose to create: a private, paid or free community.
Private/Paid Communities: In these communities, users must be invited or have a paid subscription to access the linked course.
Free Communities: Members automatically gain access to the linked course, regardless of whether they've paid separately for it or not.
A course is a portal that houses all your learning material and content. A community is similar to a facebook group - its a place where you connect, collaborate and chat with your members.
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Follow these steps in order - we've linked every step and resource you'll need below. Open the first one in a new tab, and come back to this master guide which acts like your project plan, giving you everything you'll need along the way.
Set up your client portal (if you haven't already)
Set up your community channels
Add courses to the community learning tab
Create a community post
Learn how to livestream in your community
Add events to your community calendar
Create rewards to gamify your community
There are currently no restrictions on the number of groups or the number of users within the groups that you can create in a Community. It's important to be aware that this may be subject to change.
Yes, your community members can access the community via our free Kollab App.
Yes, you can white label the Kollab App with your own name and branding!
Inside the settings for each community group, you'll see an option that allows you to choose between Public or Private. Private means only members can see the contents of that group, whereas public is available for anyone to see - even if they aren't a member.
Just below that setting, there is another option that says "Accessible From Switcher" - toggle this ON if you want people to be able to browse all your available groups (no matter whether they are public or private). Turn it OFF if you don't want it shown.
You can only adjust your community URL once so it’s important to carefully check spelling before saving any changes. Learn more here.
To add links inside your Community, follow the steps outlined in our Create and Brand a Community guide.
Once a community has been made inactive, members will no longer be able to post, but you, as an admin, are still able to view the community. To close a community, please refer to our Close Down a Community guide.
Inside any community group, select the [Chat] button on the top right and you'll see a list of your group members pop-up. Click on any member to initiate a private chat with them.
If you'd like to disable the chat feature within any of your community groups, please login to your group, then go to your [Profile] in the top right, then [Account Settings] and you can toggle the chat feature on/off.
To link your community inside of your client portal, go to your client portal Apps/Permissions settings to toggle on or off the assets you want your clients to be able to see inside their client portal. Please refer to our Client Portal guides for the detailed steps.
You can choose to show your community to members only. Learn how here.
Please refer this guide, to learn how to manage community notifications.
Please refer to this guide, to learn how to view membership answers and manage requests.
You can easily view who is attending your community events, please refer to our Community Calendar Events guide to learn how.
To embed a video in your community post, please follow the steps in our Share Content in Communities guide.
Yes, you can adjust the email address that is associated with your profile, inside of our Ivorey Community. However, your Ivorey Community access is directly tied to your subscription email, and must remain attached to it. If you would like to update the email address used for your Ivorey subscription, as well as for your Ivorey Community access, we can update both for you. Please reach out to Support so we can assist with the update.
You might experience some community display issues on mobile, if custom CSS was added in the community's branding settings. Please try adjusting or removing that code, and this should help resolve the issue.
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
