Products and PaymentsBefore you steam ahead setting up your products and payments, here's some good-to-know information that will ensure you understand how products and payments work in Ivorey.
All of your services, packages, digital or physical products, and offers can be set up as products inside Ivorey, in order to sell them via the various available methods, such as sales funnels, online stores, payment links, invoices, etc.
Follow these steps in order - we've linked every step and resource you'll need below. Open the first one in a new tab, and come back to this master guide which acts like your project plan, giving you everything you'll need along the way.
Yes, you must connect Stripe (or one of the accepted payment processors) before any products can be sold. This ensures your payments process correctly and your payouts flow to your bank.
No, once your payment and tax settings are configured, you only need to create new product entries as needed.
Please refer to our Payment Processors guide to learn all about the payment methods we have available and how to set them up.
Yes, the Payments dashboard lets you view transactions, subscriptions, refunds, and customer information all in one convenient location.
No, Ivorey itself is not a payment processor. All payments run through the integrated payment processors (e.g. Stripe), which are PCI Level 1 Service Provider certified. The checkout pages in Ivorey are hosted environments, but the actual payment fields (card numbers, etc.) are handled securely by Stripe’s SDK or through your chosen payment processing partner, not by Ivorey directly.
If you see the error message: "Cannot delete price: Associated product is protected from deletion due to active subscriptions or special product type", when trying to delete a product price, this is because the system is protecting against billing disruptions. Please reach out to our Support Team, via the chat widget, with the exact product name and the specific price you wish to remove. We will then manually delete this on the backend to ensure your product is updated correctly.
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
