Integrating Shopify with Ivorey
allows you to bring your store, marketing, and automation together in one beautifully streamlined system.
This guide is perfect if you want to:
Integrate your Ivorey and Shopify accounts
Sync products, collections, customer, transactions and order data
and Shopify
Connecting Shopify to Ivorey enables you to migrate your entire Shopify store, including products, collections, contacts, orders, and transactions, into Ivorey.
Follow the below steps to integrate Ivorey and Shopify:
To begin the integration, you’ll first need to create a custom app inside your Shopify store.
Login to your Shopify store and click on [Apps] in your dashboard
At the top of the screen, click [Develop apps]
Select [Allow custom app development]. Note: If this permission is already enabled, Shopify will automatically skip ahead to the app creation step
In the next screen, click [Allow custom app development] again
Click [Create an app]
Enter a name for the app. For example, you could call it Your Business Name App and then select your email under App developer and select [Create app]
Click [Configure Admin API scopes] to set up the required permissions
Search 'Orders' and enable the read_orders access
Under Customers, enable the read_customers scope by selecting the checkbox in the Admin API Integrations section
Scroll to [Products] and enable the read_products access
Scroll to [Inventory] and enable the read_inventory access
Once these permissions are enabled, click [Save] in the top-right corner
After saving, select [Install app]
Proceed by clicking [Install] on the pop up
Once installed, locate the Admin API access token under the API credentials section. Click [reveal token once] as you’ll need this for the next step in Ivorey
Copy the [Admin API access token]
Now it's time to add API Access Token:
In your Ivorey dashboard, go to [Settings] > [Integrations] and click [Connect] under Shopify
Paste the Admin API access token you copied in Step 1 and the name of your Shopify store
Select [Connect] and follow the prompts in the pop-up to complete the setup
You’ll need to reconnect Shopify in Ivorey using the new token, otherwise syncing will stop.
At minimum, you need the following:
read_orders
read_customers
read_products
Missing scopes are one of the most common causes of sync issues.
The following data syncs from Shopify to Ivorey once connected:
Customers / contacts
Orders & order status
Products
Collections
Transaction information
No. The integration is designed to sync new data moving forward. If you need past orders or customers brought into Ivorey, this will require a migration or a manual import.
Yes. Once Shopify is connected, Shopify activity can be used to trigger powerful automations in Ivorey, including:
Abandoned cart workflows to follow up with customers who didn’t complete checkout
Post-purchase follow-ups to nurture customers after an order is placed
Post-fulfilment workflows to send delivery updates, care instructions, or review requests
Customer tagging and segmentation to personalise messaging and target the right customers at the right time
It can, however many users prefer to manage their marketing automations in Ivorey while keeping Shopify’s transactional emails active for order confirmations and receipts.
No. Shopify remains your checkout and payment processor, while Ivorey works alongside it to enhance your marketing, automation, and follow-up experience without changing your existing checkout flow.
Yes. Ivorey uses Shopify’s secure API access tokens and does not store payment details.
If you disconnect Shopify, new data will stop syncing, however any contacts and records already in Ivorey will remain safely in your account.
Ideally, you’ll want to connect Shopify before launching any campaigns, so automations can trigger smoothly from the very first customer interaction.
After connecting Shopify, we recommend setting up the following to make the most of your integration:
Abandoned cart workflows to recover missed sales
Post-purchase emails or SMS to nurture customers after checkout
Customer tagging for smarter segmentation and more personalised messaging
Once everything is in place, be sure to run a test order to confirm your data is syncing correctly and your automations are triggering as expected.
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
