Before You Dive In
This article is supplementary to our Master Help Guide: All About Calendars. We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical steps below.
Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.
This guide is perfect if you want to:
Understand why your appointments aren't generating Zoom, Google Meet, or Microsoft Teams links automatically
Understand which calendar types support Zoom, Google Meet or Microsoft Teams links
Troubleshoot your settings, to ensure that video conferencing links are added to your appointments
How to Fix Missing Video Call Links
You might find that new appointments on your Ivorey™ calendar are not automatically generating a video call link, in the appointment details or confirmation emails. Please follow the steps below to ensure that your calendar is set up correctly, to allow links to be generated.
Step 1: Integrate Your Video Call Provider
First, you need to ensure that your video meeting provider is connected. Without this connection, video call links can’t be automatically generated. Please refer to our Calendar Integrations guide for the detailed steps.
Note: integrating your Google or Outlook calendar does not automatically connect Meet or Teams - they must be connected separately under the Video Conferencing tab, as per the steps linked above.
Step 2: Check Your Calendar Type
Zoom, Google Meet, and Microsoft Teams links are automatically generated for only the following calendar types:
Personal Booking Calendar
Round Robin Calendar
Collective Booking Calendar
Service Booking Calendar
Please refer to our Choosing Your Calendar Type guide to learn more about the different calendars.
Note: video conferencing links are only supported by Meetings Calendars. If you’re using a Services Calendar, links won’t be added because this calendar type is designed for in-person appointments. Consider switching to a compatible calendar type if you need virtual meetings.
Step 3: Verify Your Calendar's Meeting Location Settings
Ensure your preferred video meeting provider is selected as the meeting location in your calendar settings. Please refer to our Create a New Calendar guide for the detailed steps.
Still Need Help?
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍