Getting Started with the Kollab™ App
The Kollab™ app gives your clients, students, and members easy access to their courses, communities, and content - right from their phones. It’s simple to use, and branded to your business.
Whether you're running a group program, membership, or online course, the app makes it easy to manage your communities and keep your clients engaged from wherever you (and they) are.
Watch the walkthrough below to see what your clients will experience inside the app.
What Your Clients Can Do Inside the App:
Once logged in, your members can:
Access their courses, modules, and lesson content
Post in their communities, engage in discussions, and comment on threads
View resources, videos, and downloads
Receive push notifications when you share announcements or updates
Track their progress through programs or course content
Customise their profile and add their social links
View and manage invoices, plus access any documents you’ve shared via their client portal
Manage their subscriptions and billing (if you have this setting toggled on)
This gives your clients one central place to stay connected, organised, and fully supported - all from their phone.
How to Download the App
You and your clients can download the app using these links:
Manage Mobile Notifications
Push notifications keep clients connected to your updates.
On iPhone/Android: go to Settings > Notifications and adjust preferences (banners, sounds, badges).
Inside the app: clients can manage in-app notification preferences (if available).
How to Set Up Client Access
To give your clients access to Kollab™:
Create a Course or Community inside Ivorey™
Publish the content and assign it to the appropriate contacts
Grant access to your client (you can trigger this via a Workflow or manually)
Direct your client to download the Kollab™ app
They’ll use their email and password to log in and access the spaces they’ve been assigned
Can I Brand the App?
While the app interface is managed by Kollab™, your business name and program banners will still be represented throughout the experience.
If you're looking for deeper customisation, we recommend exploring the Ivorey™ branded app upgrade:
The Kollab™ app is available to white-label with your business name, branding, and programs.
The setup process takes 3-4 weeks to complete Apple and Google’s requirements.
Once approved, your app is published in the app store for your clients or students to download.
The white-label app can be added for $79 USD/month on your current plan.
To get started:
From the Ivorey™ main menu, go to [Courses] > hover over [Client Portal] > [Branded Mobile App].
Click [Get Started] and follow the prompts.
Complete the form with your business details (per Apple/Google requirements).
Add your app branding (colours, images, etc.).
You’ll be notified when your app is live.
Troubleshooting Access
If a client is having trouble logging in:
Double check that their email is the same one used in their Ivorey™ contact record
Ensure they’ve been granted access to the correct course or community
Ask them to reset their password if needed
Still having issues? We’re just a chat away - reach out via the chat widget in your Ivorey™ dashboard and we’ll help you get it sorted.
Frequently Asked Questions About Kollab™
Can I send push notifications to users through the app?
Can I send push notifications to users through the app?
Yes! Use the community announcement feature to push updates straight to their phones.
Can users mark lessons complete in the app?
Can users mark lessons complete in the app?
Absolutely, their progress syncs across devices in real-time.
Does the app track engagement or analytics?
Does the app track engagement or analytics?
Yes, you'll be able to see course progress and community interaction inside your Ivorey™ dashboard.
How can I switch between my communities?
How can I switch between my communities?
Switching between communities in the Kollab™ app is simple. From the main menu on the top left, your clients can see all the communities they belong to and easily tap to move between them-no need to log out or switch accounts. This makes managing multiple groups effortless for you and effortless to navigate for your clients.
Do course videos pick up where my clients left off?
Do course videos pick up where my clients left off?
Yes! The Kollab™ app automatically tracks your clients’ progress. When they return to a lesson, their video will resume right where they left off - making it easy to pick up without losing momentum.
Need Help?
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍