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How To Manage Duplicate Contacts and Merge Contact Profiles

Grace from Ivorey™ avatar
Written by Grace from Ivorey™
Updated over a week ago

How To Enable/Disable Duplicate Contacts

From the main Ivorey™ menu, go to Settings > Business and then disable/enable duplicate contacts based on your preferences (as shown below).


How To Merge Contact Profiles

To merge contacts, go to your Contact list, search for the name and select the checkbox next to each of the duplicate contacts that you want to merge. Then, select the "Merge" icon on the top of the contact screen (as shown below). Follow the prompts to choose which settings you want to carry over to the new master profile.


Need Help?

Hit the support chat widget inside Ivorey - we can:

  • Walk you through any of the steps

  • Troubleshoot anything that’s not working

We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍

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