Getting Started With Ivorey™ Products and Payments
Before you steam ahead setting up your Products and Payments, here's some good-to-know information that will ensure you understand how Products and Payments work in Ivorey™.
How To Set Up Your Products and Payments
Follow these steps in order - we've linked every step and resource you'll need below. Open the first one in a new tab, and come back to this master guide which acts like your project plan, giving you everything you'll need along the way.
Frequently Asked Questions About Products and Payments
Do I need to connect a payment processor before creating products in Ivorey™?
Do I need to connect a payment processor before creating products in Ivorey™?
Yes, you must connect Stripe (and PayPal if you use it) before any products can be sold. This ensures your payments process correctly and your payouts flow to your bank.
Do I need to set everything up again for each new product?
Do I need to set everything up again for each new product?
No, once your payment processor and tax settings are configured, you only need to create new product entries as needed.
What payment methods are supported?
What payment methods are supported?
You can learn more about the payment methods we have available and how to set them up over here.
Is there a way to track all my sales and payments in one place?
Is there a way to track all my sales and payments in one place?
Yes, the Payments dashboard lets you view transactions, subscriptions, refunds, and customer information all in one convenient location.
Is Ivorey™ covered by the PCI compliance?
Is Ivorey™ covered by the PCI compliance?
No, Ivorey™ itself is not a payment processor. All payments run through the integrated payment processors (e.g. Stripe), which are PCI Level 1 Service Provider certified. The checkout pages in Ivorey™ are hosted environments, but the actual payment fields (card numbers, etc.) are handled securely by Stripe’s SDK or through your chosen payment processing partner, not by Ivorey™ directly.
Why can't I delete a specific currency price from my product and get an error?
Why can't I delete a specific currency price from my product and get an error?
If you see the error message: "Cannot delete price: Associated product is protected from deletion due to active subscriptions or special product type", when trying to delete a product price, this is because the system is protecting against billing disruptions. Please reach out to our Support Team, via the chat widget, with the exact product name and the specific price you wish to remove. We will then manually delete this on the backend to ensure your product is updated correctly.
Need Help?
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍