Setting up a dedicated sending domain helps improve your email deliverability and ensures your messages are sent from a domain you control. This guide walks you through the full setup process inside your Ivorey™ account.
This guide is perfect if you're looking to:
Setup your email marketing on Ivorey™
Create a dedicated sending domain
Improve your email deliverability
How To Setup A Dedicated Sending Domain
The following video walks you through setting up a dedicated sending domain which is an important step to setup your email marketing. Please note, changes can take up to 72 hours to propagate depending on your domain provider.
Click here for the written version
Click here for the written version
From the Ivorey dashboard, Navigate to Email Services: Go to [Settings] and select [Email Services].
Add a Dedicated Domain: Click [+ Add & Verify Domain].
Enter a new subdomain (e.g., mail.yourdomain.com). We highly recommend using a subdomain to avoid impacting your main email address.
Get Your DNS Records: Ivorey™ will provide a set of DNS records (TXT, CNAME, and MX) for you to copy.
Log in to your domain provider's control panel and navigate to the DNS management section. Create new records according to the details Ivorey™ provided in the DNS screen.
Verify Records in Ivorey™: Return to Ivorey™ and click [Verify Records].
Add an Optional DMARC Record: We strongly recommend adding a DMARC record to further enhance email security and deliverability.
Complete the Setup: Once all records have a green tick, your dedicated domain is fully set up!
Important: Your dedicated sending domain is NOT the same as your gmail email address. It is important that the subdomain you add here (e.g mail.yourdomain.com) is NOT connected or used anywhere else. It won't change your email address, it's just an important back-end setting.
Frequently Asked Questions
Why are my emails landing in spam?
Why are my emails landing in spam?
When you first connect a new domain, it goes through a "warm-up" period where your emails may initially land in spam. As your domain builds its reputation over time, your deliverability rates will become very strong. Click here to learn how to warm up a new domain.
My domain is still not connected and it's been a few days, how do I fix this?
My domain is still not connected and it's been a few days, how do I fix this?
If it's been more than 48 hours, double-check that the TXT, CNAME, and MX records were copied correctly. A small typo can cause a connection failure.
My Wix domain is not connecting, how do I fix this?
My Wix domain is not connecting, how do I fix this?
Wix limit their customers ability to create subdomains. We suggest transfering your domain to Ivorey™ or another provider who allows this basic feature. Click here to learn more about Wix and email marketing.
I can't access my business email after setting up dedicated domain
I can't access my business email after setting up dedicated domain
Issues with accessing business email after setting this up, may be due to a conflict between Ivorey™ Mail set up, and Gmail (Google Workspace) records. Here’s how to fix this:
Delete the Root Domain and Conflicting Records:
Ensure the user deletes the root domain and any records added in Mail that conflict with Google Workspace. A subdomain is recommended instead.
Check Google Workspace Records:
If the original Google Workspace (G Suite) records are still in place, they should start working automatically once the conflicting LC Mail records are removed.
Add or Verify Google Workspace DNS Records:
If the email still doesn’t work, confirm that the following records are present in the domain’s DNS settings:
MX Records: These route emails to Google’s servers.
SPF Record: Helps prevent spam by verifying legitimate emails.
DKIM Record: Verifies email authenticity.
CNAME Records: Used for various Google Workspace services.
TXT Record (optional): For two-factor authentication.
How do I delete a domain in my dedicated domain settings?
How do I delete a domain in my dedicated domain settings?
You'll need to click on [Settings] > [Email services] > [Dedicated Domain And IP] > click on the three dots next to the domain name you want to delete, and click [Delete domain]. From there, you'll be able to start fresh by following the steps in this guide.
How do I check if my dedicated sending domain records are verified?
How do I check if my dedicated sending domain records are verified?
To check if your dedicated sending domain records have been verified, please go into [Settings] > [Domains] > select the [Email] tab > then click the 3 dots of your email domain > and click 'configure'. This will then take you to your dedicated sending domain DNS records where you will be able to see the records that have or haven't been verified. Here you can click 'verify records' at the bottom right of your screen, or add them to your DNS records first and then come back to verify.
Why can't I see my emails landing in the primary inbox?
Why can't I see my emails landing in the primary inbox?
When you first connect a new domain, it goes through a "warm-up" period where your emails may initially land in spam. As your domain builds its reputation over time, your deliverability rates will become very strong. Click here to learn how to warm up a new domain.
Do I need a dedicated sending domain to send emails?
Do I need a dedicated sending domain to send emails?
Yes. Setting up a dedicated sending domain gives you full control over your sending reputation, unlike a shared domain which is used by many users. We strongly recommend this.
Why isn't my email domain connecting?
Why isn't my email domain connecting?
It can take up to 48 hours for your DNS records to be updated. If it's been more than 48 hours, double-check that the TXT, CNAME, and MX records are copied correctly.
Should I use my root domain or a subdomain with Google Workspace?
Should I use my root domain or a subdomain with Google Workspace?
It's important to create a subdomain such as "mail.yourdomain.com" for instance.
How do I set up my sending domain headers?
How do I set up my sending domain headers?
Once you have set up your dedicated sending domain, you can now set your 'headers'. Your headers are for display purposes only, and will show the 'From' Name and Email on all outgoing emails sent from Ivorey™. Setting up your headers gives a more professional look and feel to your emails.
If the dedicated sending domain you set up was mail.yourdomain.com, and your business email is [email protected], you can add your business email to the Email header. It's just important to note here that the email you add to your header, must have the same root domain as the domain you created your sending domain with.
For example, you can see below how we have this set up inside of Ivorey™. Our dedicated domain is mail.ivorey.io, but the email we've placed in our email header is [email protected] which is our business email.
Because we've kept the root domain the same (ivorey.io) our emails will show that they have been sent from our business email instead of our dedicated sending domain address. Click here to watch how to set up your sending domain headers.
This then means that when we send an email from Ivorey™, this is the name and email our email will display it is sent from. Example shown below:
Still Need Help?
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps.
Troubleshoot any issues with your domain not connecting.
Explain the process of warming up a new domain.
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here