The Problem
Ivorey™ users wanting to use email marketing with a custom domain, may experience an error where the process of setting up a dedicated sending domain does not work when their domain is hosted on Wix.
Attempting to connect your Wix domain for email marketing will result in an error, regardless of the records you try to add, or how long you wait.
Why This Happens
Currently, the Wix platform does not allow subdomains to be connected for email marketing. This is a technical limitation that prevents you from setting up a dedicated sending domain in Ivorey™ if your main website is hosted on Wix.
This is not something Ivorey™ have set up - it is due to the way Wix have configured their domain setup, so our support team is unfortunately unable to override this.
How we can support you however, is to guide you through re-connecting a new, non-wix domain, or we can assist you in migrating your domain to Ivorey or using a shared domain.
What to Do If You Use Wix
Option 1: Change Domain Hosts
The most direct solution is to transfer your domain to a different hosting provider, such as GoDaddy or Namecheap, that supports subdomain connections for email marketing.
Option 2: Use Ivorey's Shared Domain
If you choose to keep your domain with Wix, you can still send emails using Ivorey’s shared domain. However, we strongly recommend a dedicated sending domain to improve your email deliverability and sender reputation over time.
Need Help?
Hit the support chat widget inside Ivorey - we can:
Explain the process of changing domain hosts or assist you to migrate a Wix domain to Ivorey™
Confirm you new hosts' records are correct in your dedicated sending domain
Answer any questions about your email deliverability options
Walk you through other methods for improving email reputation
We're here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here