When you’re done, you will have…
Your Ivorey™ store connected to ShipStation.
Automated fulfillment and order tracking.
The ability to display real-time shipping rates at checkout.
Prerequisites
Before you begin, make sure you have:
An active ShipStation account with a Live API Key and Secret.
An Ivorey™ account with an active Ecommerce store.
Your carrier accounts, sender/receiver details, and shipping rules configured in your ShipStation account.
💡 Group orders by carrier, destination, or service level, and print labels in bulk, Ideal for high-volume days or flash sales when paired with powerful Ivorey™ workflows.
Key Features of Shipstation's Integration Include:
Automated Fulfillment: Auto-sync orders and update shipping status across platforms.
Live Carrier Rates: Display accurate, real-time rates from 50+ carriers directly at checkout.
Discounted Shipping: Access Shipstation’s pre-negotiated discounts or connect your own carrier accounts.
Centralised Dashboard: Manage shipping labels, tracking numbers, and shipping rules in one hub.
Order Notifications: Customers receive branded emails with tracking links upon shipment.
How To Set Up the ShipStation Integration
Watch a visual walkthrough to learn how to set up the ShipStation integration below:
[VIDEO COMING SOON]
Click here for the written version
Click here for the written version
How to Set Up the ShipStation Integration
Install the Integration: Navigate to the [App Marketplace] and search for "ShipStation Integration by LeadConnector".
Click [Install]
Connect Your Account: In the Settings tab, enter your Live API Key and Secret from ShipStation (note: test tokens are not supported).
Click [Connect] to authenticate.
Add Shipping Options:
Define a [Shipping Name] (what customers see at checkout, eg, standard domestic postage or express international).
Select the carriers and services you want to offer.
Set a Fallback Value for Shipping (price used when live rates are unavailable).
Save and Publish: Save your configuration. Live rate checkout will be enabled after you publish the settings.
Test the Checkout Flow: Run a quick test to ensure live shipping rates are being displayed correctly.
Frequently Asked Questions
Will test tokens work for the integration?
Will test tokens work for the integration?
No, a valid Live API token is required for the integration to work. Test tokens will not work.
What if live rates are unavailable?
What if live rates are unavailable?
If live rates are unavailable, the system will use the Fallback Value you set in the Shipping Options.
Can I connect my own carrier accounts?
Can I connect my own carrier accounts?
Yes! You can connect your own carrier accounts through ShipStation.
Can this be used if I have a real in person store too?
Can this be used if I have a real in person store too?
Yes! The best practice is to Enable inventory sync and update this frequently to prevent overselling and stockouts. Connect Shopify, WooCommerce, Etsy, eBay, etc. to centralise order management anywhere else you sell.
Can I use Shipstation and Ivorey with my eBay store?
Can I use Shipstation and Ivorey with my eBay store?
Of course - you can connect Shipstation directly to your Shopify, WooCommerce, Etsy, eBay, etc. to centralise order management and then sync with Ivorey for seamless online selling through eBay
How can I track delivery?
How can I track delivery?
Use ShipStation’s analytics dashboard to track shipping costs, delivery times, and carrier performance. You can also add tags to your orders such as "shipped" when the order is sent via Shipstation to view in Ivorey, however, our dashboard does not natively pull ShipStation analytics into its own reports.
Can I create a dashboard to view my shipping costs, timelines and metrics in Ivorey™?
Can I create a dashboard to view my shipping costs, timelines and metrics in Ivorey™?
You won’t see shipping metrics inside our contact or pipeline view, because Shipstation is a third party integration, we don't receive all that data. However, you can log in to Shipstation directly to view this.
What if I already use another store, like Woocommerce, and I'm currently migrating to Ivorey and setting up a new ShipStation account?
What if I already use another store, like Woocommerce, and I'm currently migrating to Ivorey and setting up a new ShipStation account?
Before disconnecting anything:
Export your WooCommerce order history, shipping presets, and automation rules.
Review your ShipStation store settings: carrier accounts, branded templates, automation rules, and tags.
Note any custom fulfillment logic (e.g. gift orders, international handling, inventory sync) that you want to replicate in Ivorey.
Since you're setting up a new ShipStation account:
Reconnect only the Ivorey™ store via the LeadConnector integration.
Add your carrier accounts and configure sender/receiver details.
Rebuild your automation rules based on what worked in WooCommerce, but tailor them to Ivorey's product structure and checkout flow.
Follow Ivorey’s official setup guide above to configure the new integration.
Publish settings and test the checkout flow to confirm live rates are displaying.
You will also need to rebuild any tags, that have been set up in your past online store (eg, woocommerce)
💡 Check that branded tracking emails, label printing, and order status updates are working end-to-end and run test orders in Ivorey and confirm they sync to ShipStation before you officially launch!
Need Help?
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps.
Troubleshoot any issues with your connection.
Assist with testing your checkout flow.
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here