99% of the time this comes to a simple user error or setting you may not have realised that you set. Luckily, we have an in-build diagnostic tool to help you figure out what your chosen dates, times and availability isn't showing on your calendar!
How does the calendar determine availability?
It's important to understand how Ivorey™ calendars work. When someone tries to book an appointment, the system cross-checks multiple things:
The availability settings entered into the calendar itself;
Any conflicting appointments in other calendars to check for conflicts;
AND the general availability for the team member who the appointment will be with.
By running the Calendar Troubleshooter tool shown below, you'll be able to see exactly why certain dates and times are/are not showing.
STEP 1: Use The Calendar Troubleshooter
From the main menu of Ivorey™, go into [Calendars] > [Calendar Settings]
Select the 🛠️ tools icon on the right of the calendar to open up the calendar troubleshoot view
Here you can click on the days to see the reasoning behind why certain dates/times are or are not showing. From here you can then change the calendar or user availability settings accordingly.
STEP 2: Check the Calendar Availability
Your calendar availability settings are a great place to check if specific days aren't showing as available in your specific calendar.
To check your Calendar Availability Settings:
From the main menu of Ivorey™, go into [Calendars] > [Calendar Settings]
Click on the pencil icon of the calendar you want to check
Navigate to the [Availability] tab and make sure you have the right times and days of the week turned on and updated here
STEP 3: Check Your Profile Availability
If your have Calendar Availability settings are correct, the next place to check is your 'User Availability' or your Teams availability if they are assigned to the calendar.
To check or update your user availability:
From the main Ivorey™ menu, go to [Settings] then > [Profile]
Scroll to the User Availability section, and add/update your available dates and times, as well as selecting your timezone
Each team member can set their own availability under their own login profiles in Ivorey™ which you can ask them to do by logging in and repeating the same steps for above (if they are included on calendars, they will need to complete this) Other wise you can go to [Settings] > [Team] > click the pencil icon of your team member and select the [User Availability] tab to update their available days, hours and timezone settings
STEP 4: Get Support
If you've gone through all the steps above and your availability still isn’t displaying correctly, don’t hesitate to reach out to our support team via the chat widget inside Ivorey™. Please provide details about the issue, as well as the name of the calendar, and we’ll be happy to assist you in resolving it.