--- title: "Manage Event Refunds and Cancellations" description: "Learn how to refund or cancel an event registration, and access our step-by-step instructions, FAQs, and everything you need to know!" url: https://help.ivorey.io/en/articles/13631451-manage-event-refunds-and-cancellations collection: "Event Management" updated: 2026-10-29 language: en --- # Manage Event Refunds and Cancellations Learn how to refund or cancel an event registration, and access our step-by-step instructions, FAQs, and everything you need to know! ## Before You Dive In This article is one step from our [Master Help Guide: All About Events](https://help.ivorey.io/en/articles/13631435-all-about-events-a-master-help-guide.md). We recommend starting with the **visual walkthrough video and examples** inside the Master Help Guide before diving into the technical breakdown below. Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way. This guide is perfect if you want to: - Give attendees a full or partial refund when their plans change - Remove attendees who can no longer attend and free up their seats - Keep a clear record of every ticket refund for you and your team - Decide whether refunded attendees can still check into your event * * * ## Manage Refunds and Check-In Eligibility Each registration has its own record, so you can see exactly what an attendee booked and step in when their plans change. Refunds can only be processed by you, as attendees aren't able to request a refund through your event page. ### Step 1: Review the Registration Before making any changes, check what your attendee booked and paid for. This is also where you can confirm that a refund has gone through. Click here for the written steps 1. From the main Ivorey™ menu, go to **Courses** \> **\[Events\]** > and open the event you want to manage 2. Click on the **\[Registrations\]** tab along the top > find the registration you would like to review (or search for it using the **\[Search name or email\]** bar) > click the **\[⋮\] three dots** in the **Actions** column > and select **\[View details\]** 3. The **Registration details** panel opens, showing the attendee's contact details, number of tickets, and registration status. Use the tabs to view more information: 1. **Registration** - when they registered, the source of the registration, who booked it, and their contact ID 2. **Form submission** - the checkout form used (e.g. Default checkout) and who booked the registration 3. **Payment details** - the order ID, transaction ID, registration date, order total, payment status, and any order details. If a refund has been issued, the Refund history also displays here, including the refund amount, refund status, and the date and time of the refund 4. **Tickets & add-ons** - the purchaser, each ticket seat with its ticket type and attendee, and any add-ons included * * * ### Step 2: Refund a Registration You can refund the full amount your attendee paid, or only a portion of it. You can also choose whether they stay registered for your event once their refund is processed. > **Info:** Refunding a registration doesn't cancel it. Unless you tick **Also cancel this registration**, your attendee stays registered, and whether they can still check in depends on your check-in eligibility settings in **Step 3** below. Click here for the written steps 1. From the main Ivorey™ menu, go to **Courses** \> **\[Events\]** \> and open the event you want to manage 2. Click on the **\[Registrations\]** tab along the top > find the registration you would like to refund > click the **\[⋮\] three dots** in the **Actions** column > and select **\[Initiate refund\]** **Note:** The **Initiate refund** option only displays for paid ticket registrations. 3. In the **Refund registration** pop-up: 1. Under **Tickets in this registration**, tick the ticket(s) you would like to refund, and use the **\[-\]** and **\[+\]** buttons to set the quantity 2. Check the refund **Amount**. For a partial refund, enter an amount lower than the full refundable amount 3. If you would like to, add **Notes** about the refund. These are saved on the payment record and shown in the refund history 4. Choose what happens to the registration: 1. Leave **Also cancel this registration** unticked to refund your attendee and keep them registered for your event 2. Tick **Also cancel this registration** to refund your attendee and cancel their registration. A cancellation warning displays, so review it carefully before you continue, as a cancellation can't be undone 4. Click the **\[Refund\]** button, which displays the amount being refunded **Note:** The refund is returned to the attendee's original payment method. The pop-up displays an estimated timeframe (e.g. 4 to 6 business days), but the exact timing depends on your payment processor. 5. To confirm your refund has gone through, open the registration's **\[View details\]** panel (as outlined in Step 1) > click the **\[Payment details\]** tab > and check the **Payment status** and **Refund history** * * * ### Step 3: Set Your Check-In Eligibility You can decide whether attendees who have been refunded can still check in with their QR code. This is helpful when you would still like to welcome some refunded or partially refunded attendees on the day. Click here for the written steps 1. From the main Ivorey™ menu, go to **Courses** \> **\[Events\]** \> and open the event you want to manage 2. Click on the **\[Settings\]** tab along the top > select **\[Registration\]** \> and navigate to **Check-in Settings** ![AI Summit 2026 Settings screen with Registration selected, showing deadline, venue capacity, and check-in settings; an arrow points to the Check-in settings heading. Visible: AI Summit 2026, Published, Overview, Details, Tickets, Schedule.](https://staticfiles.gleap.io/ghelparticle/JIFPbdupbcx8VRj6fb8SvUDVnocDQUrKBCfiYKzpbv0IjY5nmSJvc7qbKavIt9P9Ht0sDRJsDly.png) 3. Under **Payment statuses allowed for check-in**, click on the dropdown to select each payment status that can check in by QR code: 1. **Succeeded** \- paid registrations that haven't been refunded 2. **Partially refunded** \- registrations that have received part of their payment back 3. **Refunded** - registrations that have received a full refund 4. **Processing** \- registrations with a payment that is still being processed 5. **Pending** \- registrations with a payment that hasn't been completed yet **Note:** If you select only **Succeeded**, attendees with a refunded or partially refunded payment won't be able to check in by QR code. 4\. Click **\[Save changes\]** **Note:** Cancelled registrations can't check in, whichever statuses you select, as their QR passes stop working once the registration is cancelled. * * * ## Cancel a Registration Cancelling a registration removes your attendee from your event. You can cancel without issuing a refund, or refund the registration at the same time. > **Warning:** When you cancel a registration, the attendee's ticket seats return to your event, their QR passes stop working, and they're notified of the cancellation. A cancellation can't be undone. Click here for the written steps 1. From the main Ivorey™ menu, go to **Courses** \> **\[Events\]** \> and open the event you want to manage 2. Click on the **\[Registrations\]** tab along the top > find the registration you would like to cancel > click the **\[⋮\] three dots** in the **Actions** column > and select **\[Cancel registration\]** 3. Review the cancellation warning, which shows how the cancellation affects the attendee's seats and QR passes 4. If you would like to, add a **Reason** for the cancellation. This is saved on the registration record for your team, and isn't sent to the attendee 5. Choose whether to refund the registration: 1. Leave **Also refund this registration** unticked to cancel without issuing a refund 2. Tick **Also refund this registration** to refund your attendee as well 6. Click **\[Cancel registration\]** to confirm, or **\[Keep registration\]** if you've changed your mind **Note:** If an attendee would like to transfer their ticket to someone else, cancel their original registration > then add the new attendee manually. * * * ## Next Steps > **Success:** If you’ve completed the steps above, head back to the [Master Help Guide on Events](https://help.ivorey.io/en/articles/13631435-all-about-events-a-master-help-guide.md) to move onto the next phase. > > Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way. * * * ## Frequently Asked Questions If I cancel my event, will my attendees be refunded automatically? No. Cancelling your event doesn't trigger a refund automatically. You have to select to **Also refund this registration** at the time of cancellation in order to issue the refund simultaneously. Alternatively, you can issue the refund separately, following the steps above. Does my event revenue take discounts into account? Yes. The **Revenue** figure for your event reflects the amount your attendees actually paid, after any coupon codes or discounts are applied. * * * ## Need Help? Hit the support chat widget inside Ivorey™ - we can: - Walk you through any of the steps - Troubleshoot anything that’s not working We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services [here](https://ivorey.io/services) 🤍