--- title: "All About Events: A Master Help Guide" description: "Learn all about Events and access our step-by-step project plan with every article, template and resource you'll need along the way!" url: https://help.ivorey.io/en/articles/13631435-all-about-events-a-master-help-guide collection: "Event Management" updated: 2026-10-29 language: en --- # All About Events: A Master Help Guide Learn all about Events and access our step-by-step project plan with every article, template and resource you'll need along the way! ## Getting Started With Ivorey™ Events Before you steam ahead setting up your events, here's some good-to-know information that will ensure you understand how Events work in Ivorey™ and whether an event is the right fit for your needs. Learn the basics of Events Ivorey™ Events give you one place to create, promote, and manage registrations for your events. You can sell tickets or collect free RSVPs, build branded event pages, and check attendees in for in-person events, all from the same account where your contacts, payments, and marketing live. Every event starts with two key choices: - **Event type** - Ticketed (sell free and/or paid tickets through a checkout) _or_ RSVP (free registration, with no payment step) - **Location** \- In-person (with a map and directions on your event page) _or_ Online (with a join link) From there, you can add ticket tiers and coupon codes, an event schedule for different sessions, speakers, automated attendee notifications, and workflows to tag your attendees in the CRM. Everyone who registers is added to your Contacts and linked to their registration, so their details are ready for future marketing and event invitations. How you can use Events Events are best suited to public-facing experiences that need registration, tickets, a schedule, speakers, attendee tracking, or check-in. For example: - Paid workshops and masterclasses, online or in-person, with limited seats - Retreats and in-person wellness days, with QR code check-in at the door - Conferences with multiple speakers, sessions, and VIP ticket tiers - Free webinars, community meet-ups, and open days, using RSVP registration Events pair well with your Ivorey™ website, funnels, and blog posts, where you can embed your event page so people can view your event details and register in one place. * * * ## How to Set Up an Event Follow these steps in order - we've linked every step and resource you'll need below. Open the first one in a new tab, and come back to this master guide which acts like your project plan, giving you everything you'll need along the way. You'll work through these steps for each new event you create, from the core details right through to going live. 1. [Create your event](https://help.ivorey.io/en/articles/13631429-set-up-an-event.md), configure your pricing and tickets, and optionally set up a schedule and speakers ​ 2. [Customise the branding and style](https://help.ivorey.io/en/articles/13631434-customise-event-branding-and-style.md) of your event pages ​ 3. Set up your event’s [automated notifications](https://help.ivorey.io/en/articles/13631439-automated-event-notifications.md) ​ 4. Customise [event workflows](https://help.ivorey.io/en/articles/13631446-event-workflows.md) to tag contacts, automate in-app notifications, and more 5. [Publish, test and share your event](https://help.ivorey.io/en/articles/13631440-publish-and-share-your-event.md) 🎉 * * * ## How to Manage Your Events Once your event is live, these guides help you look after your attendees, from the moment they register through to the day of your event. They also cover what to do when an attendee's plans change. 1. [Manage registrations and attendees](https://help.ivorey.io/en/articles/13631448-manage-event-registrations-and-attendees.md) for your event 2. [Check attendees into your event](https://help.ivorey.io/en/articles/13631450-check-attendees-into-an-event.md) _(for in-person events)_ 3. [Manage event refunds, cancellations and eligibility](https://help.ivorey.io/en/articles/13631451-manage-event-refunds-cancellations-and-eligibility.md) * * * ## Frequently Asked Questions about Events What's the difference between Events and Community Calendar Events? Events are designed for standalone, public-facing events that need their own event page, registrations, tickets, or check-in. Community Calendar Events are hosted inside your Ivorey™ communities, for your community members only. Refer to our [Community Calendar Events](https://help.ivorey.io/en/articles/12094909-community-calendar-events.md) guide to set those up. If you'd prefer people to book a group session the same way they book an appointment (e.g. a recurring class), a booking calendar may be a better fit. Visit our[Calendars Master Guide](https://help.ivorey.io/en/articles/10031545-all-about-calendars-a-master-help-guide.md) to compare calendar types. Are there extra fees for selling event tickets? Ticket payments are processed through your connected payment processor (e.g. Stripe), and only the standard processing fees from that payment processor apply. Payouts from your ticket sales follow the payout schedule set in your payment processor account. What happens to my registrations if I delete an event? Deleting an event removes it permanently, including all of its registrations, and it can’t be restored. The contacts who registered stay in your CRM under **Contacts**, along with any tags or other details added to their contact record, so you can still reach out to them for future events. Deleting an event doesn’t refund your attendees automatically, so process any refunds from your event’s **Registrations** tab before you delete it. * * * ## Need Help? Hit the support chat widget inside Ivorey™ - we can: - Walk you through any of the steps - Troubleshoot anything that’s not working We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services [here](https://ivorey.io/services) 🤍