--- title: "Manage Store Orders" description: "Learn how to track and recover your store sales, and access our step-by-step instructions, FAQs, and everything you need to know!" url: https://help.ivorey.io/en/articles/13631400-manage-store-orders collection: "Stores" updated: 2026-10-30 language: en --- # Manage Store Orders Learn how to track and recover your store sales, and access our step-by-step instructions, FAQs, and everything you need to know! ## Before You Dive In This article is one step from our [Master Help Guide: All About Online Stores](https://help.ivorey.io/en/articles/11016644-all-about-online-stores-a-master-help-guide.md). We recommend starting with the visual walkthrough video and examples inside the Master Help Guide before diving into the technical breakdown below. Each Master Help Guide acts as your project plan, teaching you the feature, laying out the steps in the right order, and linking to every resource you'll need along the way. This guide is perfect if you want to: - Review and search all your store orders in one place - Filter your orders by status, payment mode, source, or date range - Export your order data for accounting or reporting - Track abandoned checkouts and see when they've been recovered - Collect any remaining balance owed on an eligible one-time product order * * * ## How to Manage Your Store Orders The Orders tab gives you a complete, searchable record of every order placed through your store. From here you can filter and sort your orders, review individual order details, keep an eye on abandoned checkouts, and export your data whenever you need it for accounting, reporting, or planning purposes. ### View, Filter, Search and Download Your Orders Your full order history lives in one place, so you can quickly find what you're looking for without digging through individual funnels or products. Click here for the written steps 1. From the Ivorey™ main menu, go to **Payments** > **Orders** 2. Use the **filters** at the top right of the list to narrow down what you're viewing: 1. **Status** to view all, pending, completed, or cancelled orders 2. **Payment status** to view all, paid or payment pending orders 3. **Payment mode**, to view all, live mode, or test mode orders 4. **Source type**, to view orders from all sources, a funnel, website, membership, payment links, events, external, and manual **Note:** If you delete the product or funnel linked to an order, the order record itself stays in your Orders tab. This keeps your accounting and reporting history intact. 3. Use **Date Range** on the top left to view orders placed within a specific period 4. Use **Search** to look for a specific order 5. Click the **\[Import as CSV\]** button in the **top right-hand corner** of the Orders tab to export your order data as a CSV file, which will download automatically and is ready to open in your spreadsheet program of choice **Note:** Your exported file includes the item name, quantity, price, discount, subtotal, product ID, and price ID for each order, along with currency, subtotal, tax name, and tax amount. The Total field reflects your order's final amount as a plain number, without a currency symbol. * * * ### Monitor Abandoned Checkouts If a customer starts checking out but doesn't complete their order, you'll find it listed here, giving you the chance to follow up and recover the sale. Click here for the written steps 1. From the Ivorey™ main menu, go to **Payments** > click the **Orders** drop-down > and go to **Abandoned Checkouts** 2. Review the customer details shown for each abandoned order, including the items they added to their cart 3. Check the **Status** column to see whether that customer has already received an automatic notification about their abandoned cart. **Note:** You can configure your automatic abandoned cart notification emails by going to **Settings** > **Notifications**. 4. If a customer returns and completes their order, it will automatically be marked as **Recovered**, so you have clear visibility of your successful recoveries * * * ### Collect a Remaining Payment on an Order For eligible orders, you can collect an outstanding balance directly from the order itself, rather than needing to set up a separate invoice or payment link. > **Info:** This is currently available for calendar bookings, and works for one-time products only. Subscription-based products aren't currently supported Click here for the written steps 1. From the Ivorey™ main menu, go to **Payments** \> **Orders** 2. Open the relevant order from your **Orders** list to view its **Order Details** page 3. Click the **\[Collect Payment\]** button 4. Choose how you'd like to collect the remaining balance: 1. Using a manual payment method 2. Using the customer's card on file 3. By entering a new card * * * ### Import Historical Orders If you're moving across from another platform, you can bring your past order data into Ivorey™ instead of starting fresh. Imported orders count towards your revenue reporting and dashboards, so your figures stay complete. Click here for the written steps 1. From the Ivorey™ main menu, go to **Payments** > **Orders** > and click the **\[Import as CSV\]** button 2. Download the sample CSV template provided, and use it to format your historical order data 3. Upload your completed CSV file 4. Review the preview of your data, then confirm the import **Note:** A linked transaction is created for every imported order. Each order is also matched to an existing contact using the customer details in your file, or a new contact is created if there isn't a match. * * * ## Next Steps > **Success:** If you’ve completed the steps above, head back to the [Master Help Guide on Online Stores](https://help.ivorey.io/en/articles/11016644-all-about-online-stores-a-master-help-guide.md) to move onto the next phase. > > Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way. * * * ## Frequently Asked Questions Why does my export show "Total" instead of "Amount"? This is simply to keep your export fields consistent with standard accounting terminology. The figure itself works the same way, it's just been renamed for clarity. Why does one order take up several rows in my export? When an order includes more than one product, each product and its tax details are listed on their own row. This means each product's revenue and tax can be allocated correctly in your accounting. Can I manage product reviews for my store? Yes. You can track and manage reviews for the products listed in your online store. Follow the steps in our [Product Reviews](https://help.ivorey.io/en/articles/13631304-manage-online-store-product-reviews.md) guide. * * * ## Need Help? Hit the support chat widget inside Ivorey™ - we can: - Walk you through any of the steps - Troubleshoot anything that’s not working We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services [here](https://ivorey.io/services) 🤍