If you’re wondering why an automated email (like an invoice, document, or calendar notifications) shows a different subject line than expected - it’s because these emails use the subject line set inside the original template. The good news is, you can edit this any time by accessing the email template area - where all your emails get stored in one place.
Here are a few things to know:
Subject lines always come from the email template itself
You can update them for any type of template in your library
If you want personalization (like a client’s first name), you can add that with custom values
Once saved, the new subject line will carry across wherever that template is used.
From the main Ivorey
menu, go to Marketing > Emails > Templates
Open the folder and select the email template you want to edit
Inside the builder, click the three dots (…) in the top right to edit, then select Settings
Update the Subject Line field (add preview text or custom values if needed)
Click to [Save] the template
Send yourself a test email to confirm the changes are reflecting as you desire
Hit the support chat widget inside Ivorey - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey account. Or if you are looking for done-for-you support, you can browse our current services here 
