---
title: "Manage Duplicate Contacts"
description: "Learn all about managing duplicate contacts and access our step-by-step instructions, FAQs, and everything you need to know!"
url: https://help.ivorey.io/en/articles/11658262-manage-duplicate-contacts
collection: "CRM"
updated: 2026-10-29
language: en
---

# Manage Duplicate Contacts

Learn all about managing duplicate contacts and access our step-by-step instructions, FAQs, and everything you need to know!

## Before You Dive In

This article is one step from our [Master Help Guide: All About the CRM](https://cqcighsbi.gleap.help/en/articles/11458202-all-about-the-crm-a-master-help-guide). We recommend starting with the **visual walkthrough video and examples** inside the Master Help Guide before diving into the technical breakdown below.

Each Master Help Guide acts as your project plan – teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.

This guide is perfect if you want to:

-   Enable/disable duplicate contacts
    
-   Merge duplicate contacts
    

* * *

## How To Enable/Disable Duplicate Contacts

From the main Ivorey™ menu, go to **Settings > Business** and then under **General** you can edit settings to disable/enable duplicate contacts based on your preferences, as shown below:

![](https://staticfiles.gleap.io/helpcenter/697aef49fe7515dc5cbc8762/20260210125255_5778.png)

* * *

## How To Merge Contact Profiles

To merge contacts, go to your **Contact list**, search for the name and select the checkbox next to each of the duplicate contacts that you want to merge. Then, select the **\[Merge\] icon** on the top of the contact screen (as shown below). Follow the prompts to choose which settings you want to carry over to the new master profile.  
​

![](https://staticfiles.gleap.io/helpcenter/697aef49fe7515dc5cbc8762/20260210125255_2517.png)

* * *

## Next Steps

> **Success:** If you’ve completed the steps above, head back to the [**Master Help Guide on the CRM**](https://cqcighsbi.gleap.help/en/articles/11458202-all-about-the-crm-a-master-help-guide) to move onto the next phase.
>
> Each Master Help Guide acts as your project plan - teaching you the feature, laying out the steps in the right order, and linking to every resource you’ll need along the way.

* * *

## Frequently Asked Questions

Can merged contact conversations be restored or separated?

No, once contacts are merged, all of their associated data and conversation history become combined into a single contact record, and can’t be separated again. It’s not possible to retrieve the original conversation.

* * *

## Need Help?

Hit the support chat widget inside Ivorey - we can:

-   Walk you through any of the steps
    
-   Troubleshoot anything that’s not working
    

We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services [here](https://ivorey.io/services) 🤍