Ensure your instant form has been created inside your ads campaign on Facebook.
In Ivorey™, go to Settings > Integrations and click Connect under the Facebook section. Make sure to allow all necessary permissions when prompted and select the Facebook pages you want to connect.
Then, still inside the Integrations area - go to Facebook Form Fields Mapping and map the required fields from your Facebook form to the corresponding fields in IVOREY™. This will turn the Facebook lead into a contact in Ivorey as soon as the form is submitted on Meta.
If you need to email or tag those leads, you can create a workflow with the trigger of "Facebook Lead Form Submitted" and then add steps such as "Tag Contact" and "Send Email"
Test the integration is working as intended with Facebook's testing tool
Troubleshooting Facebook Lead Form Integration
Ensure you're definitely running ads from the ad account connected to the same Facebook page your Ivorey™ account is integrated with, and that you have admin/advertiser access.
Ensure the instant form used in your campaign is correct, and has been setup following the steps above, and that the ad is definitely published and collecting leads.
From Facebook business manager, go to Business Settings > Accounts > Pages > Select your page > find the Leads Access / Leads Setup tab.
Ensure you are added under People
Ensure LeadConnector is added under CRM/Integrations, and that is has permissions to manage ads, access leads, pages etc.
Open the Facebook Lead Ads Testing Tool > Select your Page and the exact form used in your ad > click [Create Test Lead]
Click [Track Status] (or View Responses).
You should see a 200 success for the app that receives leads.
Confirm the App Name/ID listed is LeadConnector / Ivorey.
If you see 4xx/5xx errors or the app isn’t listed, your app access is wrong → revisit Step 2 & Step 3.
In Ivorey, check Contacts to see the test lead arrive.
Re-test as needed. If the tool says “test lead already exists,” use Delete Test Lead (in the tool) and create a fresh one.