The Kollab™ app gives your clients, students, and members easy access to their courses, communities, and content - right from their phones. It’s simple to use, and branded to your business.
Whether you're running a group program, membership, or online course, the app makes it easy to manage your communities and keep your clients engaged from wherever you (and they) are.
Watch the walkthrough below to see what your clients will experience inside the app.
Once logged in, your members can:
Access their courses, modules, and lesson content
Post in their communities, engage in discussions, and comment on threads
View resources, videos, and downloads
Receive push notifications when you share announcements or updates
Track their progress through programs or course content
Customise their profile and add their social links
View and manage any documents and files you’ve shared via their client portal
Manage their billing, subscriptions and invoices (if you have this setting toggled on)
This gives your clients one central place to stay connected, organised, and fully supported - all from their phone.
You and your clients can download the app using these links:
Push notifications keep clients connected to your updates.
On iPhone/Android: go to your mobile device Settings > Notifications and adjust preferences (banners, sounds, badges).
Inside the app: clients can manage in-app notification preferences (if available).
To give your clients access to Kollab™:
Create a Course or Community inside Ivorey™
Publish the content and assign it to the appropriate contacts
Grant access to your client (you can trigger this via a Workflow or manually)
Direct your client to download the Kollab™ app
They’ll use their email and password to log in and access the spaces they’ve been assigned
If a client is having trouble logging in:
Double check that their email is the same one used in their Ivorey™ contact record
Ensure they’ve been granted access to the correct course or community
Ask them to reset their password if needed
Still having issues? We’re just a chat away - reach out via the chat widget in your Ivorey™ dashboard and we’ll help you get it sorted.
While the app interface is managed by Kollab™, your members will see your community and course names, your cover images and banners, and your content. If you're looking for deeper customisation, we recommend exploring the Ivorey™ branded app upgrade:
The Kollab™ app is available to white-label with your business name, branding, and programs.
The setup process takes 3-4 weeks to complete Apple and Google’s registration requirements.
Once approved, your app is published in the app store for your clients or students to download.
The white-label app can be added for $79 USD/month on your current plan, and there will be additional registration fees to be paid directly to Apple and Google.
From the Ivorey™ main menu, go to [Courses] > hover over [Client Portal] > and select [Branded Mobile App]
Click [Get Started] > and confirm payment of $79 USD/month to begin setup
Customise your app branding:
Upload your App Icon (PNG format, 1024 x 1024px) - this will appear in app stores, on device home screens, and on loading screens
(optional) Add Carousel Images to guide first-time users through the app experience (SVG format, 392 x 440px each) > and add a description for each carousel slide
Complete the form with your business details (per Apple/Google requirements):
Enter your Business Name as it should appear in the app store listing
Add your App Description - describe what your app offers (avoid financial terms like "paid", "free", or "premium subscription")
Enter your Privacy Policy URL and Terms and Conditions URL
Review all details carefully - changes cannot be made after submission
Click [Submit] to send your details for review
Your submission will be reviewed within 5 working days > and you will receive in-app notifications for status updates (🔔 bell icon in top right corner in Ivorey)
If the review fails, you will be notified of the reason > update the relevant details > and resubmit
If the review passes, you will be prompted to book a time slot for 2FA verification - this is required by Apple and Google for security purposes > ensure you are available to receive and enter a verification code at your chosen time
Once 2FA is complete, your app will be submitted to the Apple App Store and Google Play Store > you will be notified once the app is live and available for your clients to download 🎉
Note: If your branded app subscription is ever paused or cancelled, your app will be temporarily removed. You can reinstate it using the [Resubscribe & Reignite My App] button in the Branded Mobile App settings.
Yes, you can send notifications to users in the app! Use the community announcement feature to push updates straight to their phones.
Absolutely, course progress syncs across devices in real-time.
Yes, you'll be able to see course progress and community interaction inside your Ivorey™ dashboard.
Switching between communities in the Kollab™ app is simple. From the main menu on the top left, your clients can see all the communities they belong to and easily tap to move between them - no need to log out or switch accounts. This makes managing multiple groups effortless for you and effortless to navigate for your clients.
Yes! The Kollab™ app automatically tracks your clients’ progress. When they return to a lesson, their video will resume right where they left off - making it easy to pick up without losing momentum.
Hit the support chat widget inside Ivorey™ - we can:
Walk you through any of the steps
Troubleshoot anything that’s not working
We’re here and ready to help via the chat widget in the bottom right of your Ivorey™ account. Or if you are looking for done-for-you support, you can browse our current services here 🤍
